Job Description:

• Hours/Schedule: Mon-Fri 8:30-5:00

• On site training for up to 1-2 weeks. Must be willing to come on site as needed for meetings.

• Previous hospital experience, strong customer service background, telephone experience is an asset.

• The medical assistant will process referrals from a worklist then make telephone calls throughout the day offering the Case Management program to our members.

• Assists with health management activities/programs for client members.

• Provides health coaching or intervention telephonically or in person for assigned health programs.

• Utilizes all data systems containing patient information and documents information appropriately.

Responsibilities:

• Assists with the identification of areas for which there is a need for health management programs.

• Monitors quality indicators and develops programs to positively impact areas where improvement is warranted. Develops patient/provider educational materials for members/providers.

• Assists with implementation of health management activities/programs for membership.

• Facilitates program to participants and focuses emphasis on medium-risk patients.

• Follows/updates established procedures.

• May conduct research and analysis of reports (monthly, quarterly, and annually).

• Assists with the development of strategies to increase effectiveness of and participation in health management programs.

• Establishes/maintains effective communications with provider network, group, representatives, and members.

Experience:

• 3 years of clinical experience.

Skills:

• Ability to work independently, prioritize effectively, and make sound decisions.

• Good judgement skills. Demonstrated customer service and organizational skills.

• Demonstrated proficiency in spelling, punctuation, and grammar skills.

• Ability to persuade, negotiate, or influence others. analytical or critical thinking skills.

• Ability to handle confidential or sensitive information with discretion.

Education:

Associate Degree in Medical Assisting OR successful completion of post-secondary Medical Assistant Program.

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com (http://www.ustechsolutionsinc.com) .

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity,

national origin, disability, or status as a protected veteran.