Description We are offering a permanent employment opportunity in the insurance industry, based in Columbia, South Carolina. The role involves joining our team as a Customer Service Representative - Producer Services, where you will handle customer service duties in a contact center environment.

Responsibilities:

• Ensure a superior customer experience through incoming calls and emails in a high-volume, fast-paced contact center.

• Take full responsibility for the timely handling of customer requests in a detail oriented, accurate and efficient manner.

• Build quick rapport and respond to customers compassionately, meeting and exceeding their expectations.

• Utilize multiple systems and applications to research, analyze and resolve customer inquiries.

• Uphold performance and quality standards across all tasks.

• Analyze information to make appropriate decisions and solve problems, while maintaining a positive customer experience.

• Learn and apply basic concepts of personal lines insurance principles and products offered.

• Collaborate effectively with team members and business partners to enhance customer experience.

• Be able to work a scheduled shift between the hours of 7 am-8 pm CST.

• Assist with special requests and complete additional tasks and projects as assigned. Requirements • Exceptional customer service skills are required, with a proven track record in providing superior customer service.

• Strong communication skills, both written and verbal, are essential.

• Proficiency in Microsoft Excel is needed.

• Knowledge of operations and the ability to effectively manage them is crucial.

• Research abilities are necessary for this role.

• Experience in handling both inbound and outbound calls is required.

• Knowledge of insurance, specifically in areas such as claim administration, underwriting, and disability claims, is important.

• Familiarity with 'About Time' software is a plus.

• Experience in revenue accounting and performing ad hoc financial tasks is required.

• Understanding of property-related matters is necessary.

• Strong collaboration skills are needed to work effectively with business partners.

• Understanding of fundamental principles related to the job role is required.

• Basic computer skills are a must.

• Ability to work onsite is crucial.

• Strong decision-making skills are necessary.

• Ability to uphold and maintain quality standards is vital.

• Ability to conduct oneself in a detail-oriented manner is required. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .