Lead Program Manager - Product Design & User Experience

Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Our customers love our technology, but it's our caring employees that make Splunk stand out as an amazing career destination. No matter where in the world or what level of the organization, we approach our work with kindness. So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you. Come help organizations be their best, while you reach new heights with a team that has your back.

Role Summary

You will be a strategic partner of the design leadership team to drive key business initiatives and advocate for good UX for the design organization, our partners, and external customers and users, reporting to the Senior Director, Head of Design at Splunk! You will be the sounding board for the Senior Director, as well as your DesignOps counterpart, to define ways the organization can be its best whether that means implementing new processes, planning org health events, identifying training opportunities, or deciding on a new tool to use.

What you'll get to do

• You will enhance and lead the rhythm of business to include a cadence for forums that align the organization, leadership, and partners around our objectives and goals

• Work to optimize interaction models between Product Management, Engineering, Design, Creative, and more, influencing cross-functionally to find opportunity, unlock productivity, and drive execution

• Lead and manage design operations programs and initiatives, driving efficiency and effectiveness within our design organization

Must-have Qualifications

• 10+ years of proven experience in a Design Operations role for large, multifunctional teams. Bonus if you also have experience as a practicing designer

• Be a self-starter able to take ambiguous issues and define problem statements, identify solutions, and implement change at scale within Design and Product teams

• Expertise in measuring impact, identifying risks, and focusing projects on priorities that accomplish outcomes

• Understanding of the design process and design principles working in a very technical environment

• Ability to influence change

• High attention to detail

• Ability to manage budget and resourcing for products

Nice-to-have Qualifications

We’ve taken special care to separate the must-have qualifications from the nice-to-haves. “Nice-to-have” means just that: Nice. To. Have. So, don’t worry if you can’t check off every box. We’re not hiring a list of bullet points–we’re interested in the whole you.

• Creating process improvement across multifaceted organizations and products

• Orchestrating the team values and organizational health and being the eyes and ears for the Head of Design and other design leadership.

• Managing multiple vendors and tools and be able to identify what is needed for the organization to be most effective

• Connecting the right people at the right time to make great things happen

• Comfortable with ambiguity and entrepreneurial spirit to start and drive programs

• Visibility across the organization and partner organizations to be the voice of design

• Passion for detective work to find the answer to any question or know where to find the answer

• Innovation and continuous improvement. You enjoy finding opportunities for innovation in design processes and tools to enhance creativity and productivity.

• Staying current with industry trends, emerging technologies, and best practices in design operations.

Meet the Products and Technology Team

Want to build security and observability products people love AND work with people as smart (and humble) as you are? Our products and technology team delivers digital resilience at enterprise scale with a self-service Splunk portfolio that offers unified security analytics, full stack observability and real-time visibility of streaming data. Learn more about the team, meet our leaders, and hear from Splunk technologists and engineers at splunk.com/careers/products-and-technology (https://www.splunk.com/en_us/careers/products-and-technology.html) .

Splunk is an Equal Opportunity Employer

At Splunk, we believe creating a culture of belonging isn’t just the right thing to do; it’s also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Note:

Base Pay Range

SF Bay Area, Seattle Metro, and New York City Metro Area

Base Pay Range: $181,200.00 - 249,150.00 per year

California (excludes SF Bay Area), Washington (excludes Seattle Metro), Washington DC Metro, and Massachusetts

Base Pay Range: $163,080.00 - 224,235.00 per year

All other cities and states excluding California, Washington, Massachusetts, New York City Metro Area and Washington DC Metro Area.

Base Pay Range: $144,960.00 - 199,320.00 per year

Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.

Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a competitive benefits package which includes medical, dental, vision, a 401(k) plan and match, paid time off and much more! Learn more about our next-level benefits at https://splunkbenefits.com .