Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Quality Assurance Advisor Senior for the Auto and/or Property Claims Team, you will be responsible for developing, implementing and sustaining quality assurance/control programs to ensure effective and efficient policies, processes, and procedures are aligned and followed. You will also conduct quality reviews and delivers results to appropriate stakeholders and develops action plans for success.

This position can work remotely with occasional business travel.

What you’ll do:

• Uses advanced knowledge to provide guidance in the design, assessment, implementation and/or administration of complex quality assurance/control programs, practices and policies.

• Identifies and evaluates quality standards, measurements, and process improvements to ensure they are aligned with internal practices and regulatory requirements.

• Uses quality methods and tools to identify, analyze, improve, and implement effective and efficient business solutions.

• Performs independent assessments to identify training needs and improvement opportunities for program effectiveness.

• Briefs senior management on results, trends, studies, and initiatives, and recommends courses of action.

• Serves as a functional expert and coach to peers and team members and acts as a resource for escalated issues of an unusual nature.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you’ll have:

• Bachelor’s Degree: OR 4 additional years (10 Total) of related experience, in addition to the minimum years of experience required, may be substituted in lieu of degree.

• 6 or more years progressive operations or process experience in the P&C insurance industry or Property Claims.

• 2 years of quality assurance/control, or quality improvement experience to include developing, implementing, and maintaining quality assurance/ control/testing programs.

• Intermediate knowledge of quality assurance analytical methods and tools.

• Demonstrates critical thinking, influences through subject matter expertise, provides root cause analysis for applicable business issues, and approaches work with a results and production oriented mindset.

What sets you apart:

• 4+ years Property Claims Adjusting experience to include 1+ years as a Senior Property Adjuster level or above with 1+ years’ experience handling complex dwelling, condominium, and Section II property damage liability claims.

• Advanced understanding of the quality assurance discipline and demonstrated application of knowledge, skills, and abilities toward quality assurance work products and deliverables.

• Strong analytical skills with demonstrated ability to perform root cause analysis and provide actionable insights along with being able to recommend solutions from this information.

• Moderate to advanced Microsoft Excel and Salesforce experience.

• Demonstrated leadership skills in a team lead, supervisory, or management capacity.

• Detail oriented with a strategic mindset that is able to see the larger, holistic, picture and be able to decipher if the process and procedures, end to end, are accurate and working properly for the best compliant and member experience.

• Current or former military veteran or military spouse.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: The salary range for this position is: $85,040-$162,550.

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.