This job was posted by https://www.vermontjoblink.com : For more information, please see: https://www.vermontjoblink.com/jobs/1247476

Position Overview:

As a Dispatcher for ADA Traffic Control, this position is responsible for:

• Scheduling and coordinating crews for scheduled jobs from Sunday to Saturday
• Coordinate crews for emergency calls when they occur
• Assists coworkers and other dispatchers as necessary
• Performs geographical location spotting, map reading and provides detailed instructions to contractors and fieldworkers
• Support fieldworkers with any concerns that may arise and delegate appropriately as necessary
• Support contractors to the best of their ability
• Forward any new business inquiries to the Business Manager
• Other duties may be assigned as needed

Knowledge and Skills:

• A basic concept of geography (able to read maps) and basic direction skills are required
• Communicate effectively with others over the telephone, email or in person
• Demonstrate effective listening skills
• Successfully identify and resolve issues that may arise
• Work under minimal supervision
• Work in a fast-paced environment
• Maintain accurate records
• Analyzing and resolving problems
• Preparing written communications (e.g., responding to emails)

Preferred Qualifications:

• Experience with a call center environment
• Ability to follow procedures and regulations
• Ability to remain calm in a stressful situation
• Fluent in English

{=html} <!-- --> - Strong MS Excel skills

{=html} <!-- --> - Incredible multitasking abilities - Great communication skills - Ability to rapidly input information into a data entry system - Great customer service skills

Education:

• High School Diploma or GED equivalent

\ Monday to Friday 4:00am to 12:00pm, weekends/overtime as needed

Apply online atRecruitment (adp.com)orhttp://www.ADAVT.com