Job Description

We are looking for a knowledgeable and experienced Customer Marketing Program Manager to join our team. This medium to senior-level position is responsible for engaging with our sales team and customers to create impactful stories that illustrate how our technology solutions are being utilized. The ideal candidate will have a strong understanding of technology, exceptional project management skills, and the ability to build lasting relationships.

This position is focused on building relationships and delighting our customers through impactful stories, including referrals, testimonials, references, videos, to be published in several media channels; identifying cross-sell and upsell opportunities; and increasing loyalty and retentions. If you love helping people and are customer-centric, you will also love this job!

Career Level - IC3

Responsibilities

• Customer Engagement: Work closely with the sales team to identify key customers and opportunity areas for creating engaging narratives that showcase the effective use of our technology solutions.

• Story Development: Conduct in-depth interviews with customers to gather insights and success stories, transforming these into compelling case studies and marketing materials that demonstrate value.

• Project Management: Oversee the entire content creation process, from initial customer interviews to final publication, ensuring projects are completed on time and meet high-quality standards.

• Relationship Building: Develop and maintain strong relationships with customers, working to understand their needs, challenges, and successes related to our technology offerings.

• Sales Collaboration: Equip the sales team with relevant marketing materials that highlight customer usage and success stories, supporting their efforts in driving new business.

• Performance Analysis: Monitor and analyze the effectiveness of customer marketing initiatives, utilizing insights and feedback to refine strategies and improve future campaigns.

Qualifications:

• Bachelor’s degree in Marketing, Communications, Business, or a related field; Master’s degree preferred.

• 5+ years of experience in customer marketing, account management, or a related field, with a focus on technology solutions.

• Strong understanding of technology trends and their application in solving customer challenges.

• Proficient interviewing and storytelling skills that can capture customer experiences effectively.

• Excellent project management abilities, with a track record of successfully managing multiple initiatives and deadlines.

• Exceptional relationship-building skills, with the ability to engage and connect with customers and internal stakeholders.

• Strong analytical skills, with the ability to leverage data and insights to inform marketing strategies.

• Critical-thinker and problem-solver are relevant skills to this position.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer