Customer Specialist -Merlo Energy About Kendall Group Merlo Energy, a member of The Kendall Group seeks a talented, creative, self-motivated individual for a Customer Specialist. The Kendall Group is comprised of seven divisions with 75+ locations in eleven states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fittings products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career. Why The Kendall Group? Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you'll have opportunities to learn and grow while being coached and mentored along the way. We're that company where people stay! We're proud to say that more than 60% of our associates have more than 5 years of tenure, and more than 40% have greater than 10 years. At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you'll work alongside incredible people who care about your success. Role Summary: Reporting to the Sales Manager, the Customer Specialist is a key member of the Merlo Sales team. The person in this role is responsible for establishing and nurturing relationships with distributors, engineers, and end users. This role involves promoting products or services, understanding client needs, and collaborating with internal teams to meet sales targets. Effective communication, market analysis, and strategic planning are crucial to drive business growth and ensure customer satisfaction. Exciting work you will do: The essential duties and responsibilities of the Customer Specialist will consist of, but are not limited to, the following: Generate profitable orders and meet or exceed the annual sales targets Create and implement sales strategies for development of the territory assigned to you Establish a relationship of trust and confidence between Merlo Energy, manufacturers, and customers Ensure that field activities, such as customer visits and walk-about surveys, are properly planned, organized, and executed to achieve maximum productivity and effectiveness Monitor all quotations generated, ensure that they are professionally followed-up to maximize sales For any unconverted quotations, be fully aware of the reasons and therefore recommend the changes required to ensure that future quotations have a higher chance of being converted to orders Regularly analyze your field activities, determine the improvements required, thereafter act on them, to bring about a high level of productivity and efficiency Continually search for new prospects, to expand your customer base and to fully exploit any sales opportunities within your assigned area Develop a full understanding of the customer base allocated to you and to be aware of the market activities and the competition within this segment Identify the sales opportunities and work earnestly to convert them into orders Continually upgrade oneself through company conducted or company-sponsored training and self-study to maintain a high standard of product knowledge and selling techniques Apply the knowledge attained by making technical proposals and highlighting the benefits as well as improvements to plant efficiency to customers and prospects Perform other duties as assigned Competencies you possess: Service Excellence Results, Action Oriented Accountability and Responsibility Understanding Others, Listening Teamwork and collaboration Priority Setting Problem Solving Time management What you'll need: Experience: 3 years' sales experience Education: High School diploma or equivalent Analytics/Computer Skil