This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12524638

About the Role

Were looking for an Implementation Consultant to join our growing Professional Services Team with motivation and a desire to learn and to play a key role in helping onboard new clients. The Implementation Consultant is the main point of contact for the client in the pre-launch period and will lead the overall project implementation while ensuring scope, quality, timeline, and project metrics are met. This role serves as a solution consultant, collaborating closely between the development team, product team, and client during the project implementation period, all to ensure that the client will be able to extract the greatest value from the product post-launch and ensure commitments are delivered on time. This is hybrid role in which you will be both the project manager and hands on consultant running all aspects of the implementation from design to product launch.

You will gain experience working with a variety of partners such as HiredScores executive team, development, product, and professional services teams, client success teams, and our clients senior leadership.

Responsibilities

• Configure product in client environment as per Statement of Work and project implementation plan

• Partner and collaborate with teams such as Product, R&D, Data Science, and Customer Success to develop delivery plans that balance scope, time, and quality as well as validate, launch, support, and supervise new features

• Build and lead day-to-day project plans; supervise and review progress and timelines and adjust as needed; Identify, track, and resolve issues to ensure meeting commitments and project success

• Track and communicate project status, risks, issues, decisions, and actions to internal and external collaborators

• Demonstrate strong project leadership skills and analytical competence to overcome challenges and drive project success

• Understand client needs and challenges, offering valuable and viable solutions to meet their requirements

• Maintain relationships and communication with the client and all team members to guarantee satisfaction with the projects delivery

• Communicate to the client any maintenance needs of the new implementation for a defined period post-launch.

• Maintain detailed documentation of key tasks, achievements, and client interactions for comprehensive project monitoring and review

• Work with client Success teams and Support to transition the account from the implementation phase to the launch, training, and adoption phase, ensuring a smooth handover

• Seek opportunities for further business and product development, or potential risks that could impede or slow progress of implementation, advise key partners when needed

About You

Basic Qualifications

• 4+ years demonstrated ability in hands on Technical or Project Implementation Management

• 4+ years demonstrated ability with external client-facing of global enterprise

• 4+ years demonstrated ability implementing SaaS / have worked in a Software Delivery environment of large scale projects

Other Qualifications

• Industry knowledge of HR Tech, specifically recruiting or ATS a plus

• Demonstrated ability to handle day-to-day work challenges expertly; adjust to shifting priorities, Identify and tackle technical and operational issues during implementation

• Experience with configuration tools and able to fulfill technical tasks

• Strong analytical skills, detailed understanding and capability to interpreting client business needs and translating them into application and operational requirements

• Ability to professionally engage with executives managers, users, and domain experts

• Comfortable in a fast-paced process-focused environment, adept at problem-solving under pressure

• Fluency in spoken and written English Verbal, presentation, and written communication skills

• Teammate with self-management skills, adept at driving projects from scratch, and collaborating with cross-company collaborators

• Familiarity with SQL/NoSQL databases

• Familiarity with Agile methodologies and the software delivery lifecycle

• Experience with project management tools like Microsoft Project, Jira, Monday, and Documentation repository

• Advanced proficiency with Microsoft Office Suite (Word, PowerPoint, Excel).