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Circana Loyalty Knowledge Center Consultant - LOYAL010562-3563 in Chicago, Illinois

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12028956 Let\'s be unstoppable together!

Circana is the leading advisor on the complexity of consumer behavior. Through unparalleled technology, advanced analytics, cross-industry data, and deep expertise, we provide clarity that helps almost 7,000 of the world\'s leading brands and retailers take action and unlock business growth. We understand more about the complete consumer, the complete store, and the complete wallet so our clients can go beyond the data to apply insights, ignite innovation, meet consumer demand, and outpace the competition.

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities (with us you can always bring your full self to work). Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together.

Learn more at www.circana.com.

What will you be doing?

As a member of the Loyalty FSP (Frequent Shopper Program) knowledge center, you will:

  • Provide asset-specific coaching and training along with ad hoc subject matter expertise to support both internal and external clients
  • Contribute to the delivery of consulting projects for manufacturers, retailers, and manufacturer-retailer collaborations
  • Play an active role supporting the full Gateway sales cycle; teams can call for your support in the selling, onboarding, and engagement phases with manufacturers, as well as in contract renewals and upselling
  • Collaborate with fellow Circana and RMC (Retail Manufacturer Collaboration) teams including: commercial sales, Value Delivery, Supply Chain Knowledge Center, and Media Knowledge Center
  • Support achieving the team\'s objectives to show value to our clients

Job Responsibilities

Provide asset-specific coaching and training along with ad hoc subject matter expertise

  • Organize asset-specific client orientation and training
  • Provide FSP coaching to internal teams
  • Demonstrate the value of Gateways to customers and internal teams by engaging and providing deep asset-specific expertise

Delivery of consulting projects

  • Support projects to drive Retail insights team integration into retailer processes
  • Attend working sessions with client, answering FSP specific questions and running demos

Supporting the full Gateway sales cycle

  • Organize pre-sales information sessions to drive the sales cycle
  • Curate content during the sales phase to align on FSP value proposition
  • Attend pitch meetings and provide FSP expertise

Collaborate with fellow Circana and RMC teams

  • Develop and leverage strong, collaborative relationships with all Circana business units
  • Own specific Loyalty FSP cases studies, case study templates, and ROI analysis
  • Lead analytics, insights, and report interpretation on collaborative projects

Show value to our clients

- - Establish and track critical metrics to measure progress against loyalty knowledge center initiatives - Develop customization for gateway reports, workflows

Requirements

  • 4-5 requirements a candidate should have to be considered for the role
  • Bachelor\'s degree
  • 2 to 5 years of relevant experience with retailer loyalty, grocery, CPG, or general merchandise
  • 2+ years of demonstrated expertise in translating data and analysis into relevant implications
  • 2+ years of experien e learning and utilizing various computer software (Unify experience preferred), including Microsoft Excel to plan and execute

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Circana Behaviors

As well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:

Stay Curious: Being hungry to learn and grow, always asking the big questions

Seek Clarity: Embracing complexity to create clarity and inspire action

Own the Outcome: Being accountable for decisions and taking ownership of our choices

Center on the Client: Relentlessly adding value for our customers

Be a Challenger: Never complacent, always striving for continuous improvement

Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect and integrity

Commit to each other: Contributing to making Circana a great place to work for every

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