Founded in 2004, Black Diamond Solutions is an IT infrastructure consulting firm

The System Administrator is responsible for maintaining the design and integrity of the internal systems, clients’ on-premise and cloud environments, as well as providing technical assistance to team members with system and network requests.

Basic functions:

* IT Support relating to issues with the internal systems and network infrastructure

• Manage and support Microsoft technologies: Windows Server, LDAP/SSO, Azure/Active Directory, Group Policy, DHCP, DNS, Office 365, Teams/Skype for Business, and minimal SQL, SharePoint

• Manage internal private cloud infrastructure: VMware ESXi/vCenter

• Manage and support WatchGuard and Netgate firewall(s) and Cisco Meraki network appliances

• Administer hosted and cloud solutions for clients using technologies: Microsoft Azure, VMware

• Administer disaster recovery solutions: Veeam, CrashPlan Pro

• Manage and support remote access technologies: ConnectWise Control, OpenVPN and Terminal Services

• Monitor the Network Operations Center (NOC) system alerts and notifications, and respond accordingly through service tickets

• Manage the Remote Monitoring and Management (RMM) system: agent deployment, update agent scripts, respond to alerts, monitor dashboard, and periodic system revie

• Communication with clients as required: keeping them informed of incident progress, notifying them of impending changes, or scheduled outages within clients SLA

Duties include:

• Improve client service, perception, and satisfaction

• Ability to work in a team, lead junior technicians, and communicate effectively

• Escalate service or project issues that cannot be completed within agreed service levels

• Business awareness: specific knowledge of the clients’ environments and how IT relates to their business strategy and goals

• Document internal processes and procedures related to duties and responsibilities

• Document maintenance for all computer systems and network infrastructure

• Work through a daily schedule and enter time in Professional Services Automation (PSA) platform

Knowledge, Skills, and Abilities Required:

• Interpersonal skills: such as telephony skills, communication skills, active listening and desire to help people

• Self-motivated with the ability to work in a fast-moving environment

• Technical awareness: ability to match resources to technical issues appropriately

• Service awareness of all organization’s key IT services and vendors for which support is being provided

• Understanding of support tools, techniques, and how technology is used to provide IT services

• Typing skills to ensure quick and accurate entry of service request details

• Ability to multi-task and adapt to changes quickly

Prior Recommended Expereince:

• 5+ Years of IT experience

• Professional IT Certifications, such as: Network+, Security+, Microsoft MCP, MCSA, or VMware VCP

• BA/BS, preferred but not required

Benefits

• Competitive salary based on experience and qualifications

• Health, and dental benefits subidized

• Mobile phone and service included

• Continuing education opportunities included

• 85%-95% remote work, minimal on-site requirements

• Great opportunity for career advancement

  Only candidates in the Greater Chicago Area need apply.

  The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed.

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