Description

Brightpoint invites you to join our team of mission-driven staff who share a common vision: an equitable world where all children and families thrive in strong communities. As a leader in the human services sector for 140 years, we aim to advance the well-being of children by investing in families and strengthening communities through data-informed, collaborative, and preventative solutions.

The Information Technology Associate is a critical member of the Information Technology and Systems team, working collaboratively within the team as well as cross-functionally with other departments and programs to provide remote and on-site help desk support, assist with maintaining agency equipment, and be a supportive liaison between system users and the IT department.

Core Responsibilities and Essential Job Functions:

• Provides remote and on-site assistance and technical support.

• Troubleshoots and diagnoses problems and implements corrective action procedures.

• Responsible for the maintenance of computers, printers, cabling and displays.

• Maintains and updates equipment inventory systems as needed.

• Assists in the support of multiple phone systems statewide.

• Acts as a liaison between the IT department and system users.

• Works with supervisor or senior IT staff to assist in resolving site related issues.

• Maintains current knowledge about the software used by the organization.

• Monitors changes in computer industry.

Candidate qualifications:

• High School diploma or equivalent, with a minimum of two years technology support or related experience with emphasis on technical problem-solving skills required.

• Associate degree in technology preferred.

• General knowledge of the workings of computers, Local Area Network (LAN) and their peripherals preferred.

• A proven ability to work independently without supervision in a customer service environment preferred.

• Experience in a social service agency is highly desirable.

• Valid driver's license, insurance, and a reliable vehicle required.

Compensation & Benefits:

• Compensation: Salary Range $46,000-$48,000; offers are commensurate with experience. The salary range provided represents our current estimate for this role at the time of posting and is subject to change. The final salary will be determined based on a range of factors, including but not limited to, a candidate's relevant experience, education, qualifications, skills, certifications, and alignment with organizational needs. We are dedicated to fair and equitable compensation practices and are committed to fostering a diverse workforce while providing equal opportunities for all candidates.

• Benefits: Medical/dental/vision insurance, 3+ weeks paid time off in the first year including the week between Christmas and New Year’s Day (PTO increases with tenure); 11 paid holidays, supplemental insurance options, 401(k) with match (more benefits details here). (https://brightpointbenefits.com/)

• Location: Hybrid (in-office 2x per week required); Home office is located at 100 N Western Ave. Ability to travel to other Illinois sites Northern (Rockford) and Central (Bloomington and Champaign) for on-site support required.

• Schedule: Full-time, salaried; general business hours with some flexibility for special projects.

• Student Loan Forgiveness: Brightpoint is an approved agency for Public Service Loan Forgiveness (PSLF) (https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service) .

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)