collections specialist.

• chicago , illinois (remote)

• posted may 6, 2024

job details

summary

• $37,440 - $37,441 per year

• permanent

• high school

• category office and administrative support occupations

• referenceAB_4529253

job details

Do you enjoy working from home? If so, then this may be the position for you. Enova is hiring experienced Loan Collection Specialists. This is a Direct Hire position, so you would be an employee of theirs from day one. Enova operates multiple consumer lending brands, each with distinct offerings and customer criteria. In the role of a Collections Representative, you will specialize in one brand through our comprehensive 4-week training program. Following the completion of training, your responsibilities will involve reaching out to customers, identifying solutions, and assisting them in maintaining consistent loan payments. This role requires comfort and proficiency in working with customers through challenging situations.

Responsibilities:

• Efficiently manage both incoming and outgoing calls to address customers with overdue loan payments

• Work with customers to find solutions for overdue accounts, negotiate payment plans, and facilitate arrangements for bringing accounts up to date

• Address customer concerns and resolve issues related to overdue payments, demonstrating empathy and professionalism

• Maintain effective communication with customers, explaining the consequences of overdue payments and providing assistance in resolving financial issues.

• Update and maintain accurate records of customer interactions, payment arrangements, and any other relevant information in Enova's database

Requirements:

•Minimum 1 years experience as a Loan Collection Specialist

• Minimum 1 years experience in a high volume Call Center setting

• Proficient in phone communication and verbal skills, with a keen ability to actively listen

• Familiarity with CRM systems and their practices

• Customer-centric approach with adaptability to various personality types Applicants must live in Chicago, Iowa, Wisconsin, Missouri or Wyoming Email resume to patrice.matthews@randstadusa.com to

salary: $37,440 - $37,441 per year

shift: First

work hours: 8 AM - 6 PM

education: High School

Responsibilities

• Collectors are tasked with managing both inbound and outbound calls from customers with overdue loan payments. The primary goal is to confidently identify effective solutions that will assist customers in making consistent loan payments.

• Applicants must live in Chicago, Iowa, Wisconsin, Missouri or Wyoming

Skills

• Consumer Collections

• Credit

• Collections (1 year of experience is preferred)

• Mortgage Credit/Collections

• Credit & Collections

• Call Center (1 year of experience is preferred)

Qualifications

• Years of experience: 1 year

• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Applications accepted on ongoing basis until filled.

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patrice matthews

• patrice.matthews@randstadusa.com