Senior Operations Change Manager - GB&GM AML Operations

Charlotte, North Carolina

Job Description:

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Job Description:

This job is responsible for managing large projects for an operations department or Line of Business. Key responsibilities include directing the research of existing operations, procedures, workflow, product, and service requirements and managing the analysis of assembled data to define problems, including cost/benefit analysis and scope of the project. Job expectations include overseeing end-to-end project status, project health, mitigation, and timely escalation and working directly with senior management to set and maintain strategic project direction.

Responsibilities:

• Determines testing methods needed for assigned projects, educates resources, partners with all testing teams engaged, and analyzes reporting and assembled data to define problems

• Manages and directs project parameters, costs, project testing execution, resource allocation, and cost/benefit analysis

• Partners with operations management on creating project impact and providing direction and guidance to internal teams

• Coordinates development of key project deliverables in partnership with various key internal and external business partners

• Manages and leads the execution of multiple and often competing priorities to meet deadlines and adhere with policies and procedures

• Establishes project status routines and tracks critical path deadlines and overall business measures for success

• Oversees defect resolution and roadblock clearing efforts to enable successful completion of testing

Skills:

• Attention to Detail

• Critical Thinking

• Customer and Client Focus

• Prioritization

• Risk Management

• Active Listening

• Coaching

• Collaboration

• Performance Management

• Planning

• Business Case Review

• Change Management

• Conflict Management

• Process Mapping

• Project Management

Line of Business Job Description:

We have an exciting opportunity for a Sr. Change Manager to join our GB & GM AML Operations Change Management team. The Sr. Change Manager will manage medium-large AML initiatives that have significant impact on AML Refresh Operations. This position will be accountable for the management of the project life cycle, from initiation through implementation. The Sr. Change Manager will work directly with the PMO and with senior management of the impacted operations area to set strategic direction of the project. We are looking for a strong leader with the right level of experience, ability to challenge and influence stakeholders, and with excellent analytical skills, critical thinking, and process improvement mind-set.

Responsibilities:

• Management of deliverables for all project management activities aligned to the core change management team and PMO workstreams supporting the AML Operations roadmap

• Manages, leads and directs the work efforts functionally aligned to the program

• Establishes and follows the framework and structure for how the program and projects will operate

• Represents the health and status of program and projects to Change executive and senior stakeholders

• Partners with sponsors to support and maintain momentum and plans for the delivery of the projects

• Implements best-practice artefacts and routines to capture testing approach, scope, scenarios, execution and status reporting

• Implements effective change ‘traceability’ from requirements, through testing to implementation

• Ensures stakeholder engagement and keeps them informed of progress

• Tracks and escalates risk and issues

• Manages program scope and timeline

• Serves as primary contact to senior managers and executives for critical change initiatives for the supported programs

• Communicates, influences, and negotiates both vertically and horizontally to obtain or leverage necessary resources

• Accountable for analyzing present-state, developing alternative future-state approaches, and facilitating implementation.

• Creates a clear, coherent approach to guide effective program/initiative setup, execution, and controls

• Drives change governance and change control facilitating the definition of requirements and development of Change Control documentation.

• Integrates end-to-end business process into program planning and decisioning processes

• Ensures clearly defined responsibilities and accountabilities for key program/project roles

• Identify and manage project risks and issues

• Chair working groups and steering committees as required

• Adhere and deliver on enterprise change management standards

Requirements:

• At least 5 years of project/program management experience

• Excellent project management skills, including the ability to prioritize work and meet deadlines

• Ability to identify and propose the tasks & deliverables that will be necessary to achieve the desired outcome

• Strong business centric mindset with ability to utilize sound business judgment and tailor approach to drive optimal business outcomes

• Ability to manage and communicate with stakeholders

• Knowledge of structured project management methods

• Requires an in-depth knowledge of the bank and overall operations environment

• Ability to challenge and influence stakeholders at senior levels

• Ability to lead cross-functional workgroups and champion initiatives

• Competent with MS products: Word, Excel, PowerPoint, Project, and Visio

• Strong presentation development skills

Other Qualifications:

• Prior experience in Global Operations and/or AML processes desirable

• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

• Excels in working among diverse viewpoints to determine the best path forward

• Excellent verbal and communications skills. Provide clear, concise direction to the broader team while delivering comprehensive status to senior executives or project champions

• Creativity – able to look at a problem from a new perspective and to develop new ideas and solutions

• Self-starter who can take ambiguous information and drive to logical outcomes while constantly challenging the status quo

• Commitment to challenging the status quo and promoting positive change

• Believes in value of diversity so we can reflect, connect, and meet the diverse needs of our clients and employees around the world.

• Experience working in a global environment

Shift:

1st shift (United States of America)

Hours Per Week:

40

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