Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!

Allied Universal® is hiring a Ambassador Supervisor. The Ambassador Supervisor will the Ambassadors are providing a memorable and welcoming experience for everyone visiting our vibrant city center. Supervisors will ensure Ambassadors promote a positive downtown experience by providing enhanced hospitality and security functions throughout Downtown Orlando (DTO). Ambassadors are a reflection of the City Beautiful, and often provide the first “person-to-person” interaction visitors have within the downtown area. Acting as First Impression Specialists for DTO, and often patrolling on bike, Ambassadors must create positive, friendly, and helpful interactions with all members of the public, which may include families, residents, students, business owners, workers, concert goers, performers, shoppers, and tourists.

Must be able to Walk/ Stand for Long Periods of Time

Ability to work without direct supervision (during shift)

Ability to supervise and manage shift per client and AUS requirements.

Work Outside for Long Periods of Time

At least 1+ year of Security Experience

Must Have a Valid Driver's License and a Good Driving Record

Customer Service Experience

Full Time/Hourly Positions /Paid Weekly

Shifts Available: Evening 12PM - 8PM Sunday and Monday days off

$20 / hour

RESPONSIBILITIES:

• Oversee and manage the day-to-day operations of the (Business Improvement District) BID Ambassador program

• Supervise and manage BID Ambassadors; scheduling, training, and evaluating the performance of BID Ambassadors, and providing guidance and support as needed

• Ensure compliance with BID policies and procedures; monitoring the work of BID Ambassadors to ensure that they are following established policies and procedures, and taking corrective action as necessary

• Coordinate with other organizations and stakeholders; working with other organizations and stakeholders, such as local businesses, government agencies, and community groups, to promote the BID area and address issues related to safety, cleanliness, and other concerns

• Manage the BID budget; managing the budget for the BID Ambassador program, developing financial reports, and monitoring expenses

• Prepare and submit reports; preparing and submitting regular reports on the performance of the BID Ambassador program, including data on visitor satisfaction, safety, and other key metrics

• Participate in meetings and trainings; participating in meetings with other supervisors, BID management and other organizations and agencies, as well as attending trainings to stay current on best practices and new developments in the field

• Ensure the BID area is safe; be aware of potential safety hazards, reporting any issues to the appropriate authorities, and working with local organizations to keep the area safe

• Assist Outreach and Safety managers with scheduling of personnel

QUALIFICATIONS:

• High school diploma or equivalent

• Current driver’s license

• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment

• Minimum of one (1) year verifiable and successful supervisory experience

• Be at least 18 years of age, or higher if required by the state (21 years, if armed)

• Strong leadership, communication and management skills, and ability to work well with diverse groups of people

• Problem solving

• Active listening

• Assess and evaluate situations effectively; identify critical issues quickly and accurately

• Compile, sort, and interpret data

• Research, investigate, compile information

• Mediate conflict with tact, diplomacy

• Write informatively, clearly, and accurately

• Teamwork

• Attention to detail

PREFERRED QUALIFICATIONS:

• Outreach and community service experience

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance

• Enrollment in our company’s 401(k)plan, subject to eligibility requirements

• Seven holidays annually paid at time and a half, if worked

• 40 hours of vacation after one year of employment at eligible work assignments. Unused vacation is only paid out where required by law.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .

Job ID: 2024-1238666

Location: United States-North Carolina-Charlotte

Job Category: Security Supervisor