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David Weekley Home Warranty Service Representative in Charleston, South Carolina
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Warranty
Charleston, SC
Warranty Service Representative
Charleston, SC
Warranty Service Representative
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Job Description
David Weekley Homes, a leader in residential home building, is seeking a Warranty Service Representative to join our Charleston team.
The ideal candidate must be able to multi-task and have excellent time management, organizational, and communication skills; scheduling and follow up techniques. Other necessary traits:
A positive attitude, and good social skills are essential
Must be able to deal with and remain calm in confrontational situations and deal with negativity
Previous experience in the home building industry is preferred & some home repair experience is helpful.
Previous experience in a customer service environment
A team player that will be able to work closely with Customers, Builders, and Sub-contractors in a fast paced environment.
Job Responsibilities
Coordinate and schedule all other repairs with contractors and customers
Follow up, inspect and insure completion of all repairs
Hold contractors accountable for results
Instruct customers on how to maintain their homes, as well as communicating what items are not warrantable
Manage your budget
Handle multiple tasks, as well as projects within designated timeframes
The ability to say "no" and overcome objections in a professional manner
Responsible for achieving high levels of customer satisfaction
Performing minor repairs
Come and join our winning team recognized by Fortune Magazine as “One of the Top 100 Companies to Work For”. David Weekley Homes builds in 19 markets accross the country. We offer an excellent benefits package that includes:
Health Insurance - Medical, Dental and Vision
401k and discretionary match
Profit Sharing
Vacation, Holidays & PTO
New Home Discount for Team Member & Family
Community Outreach
And More!