Description We are offering a long-term contract employment opportunity for a Help Desk II in CEDAR RAPIDS, Iowa. The role will be focused on providing technical assistance in a dynamic environment within the Healthcare, Hospitals, Social Assistance industry. The selected candidate will be responsible for resolving technical issues, managing help tickets, and implementing solutions to technical problems.

Responsibilities:

• Offering IT support for a variety of software applications used internally.

• Handling and managing help tickets submitted through various channels such as phone, email, and walk-ups.

• Implementing solutions to recurring technical issues and suggesting improvements to eliminate the root cause of the problems.

• Actively investigating and implementing solutions to technical issues.

• Assisting in the management of customer accounts and taking appropriate action.

• Processing customer credit applications with accuracy and efficiency.

• Maintaining detailed and accurate customer credit records.

• Demonstrating a solid understanding of IT support ticketing systems and basic networking concepts.

• Proving experience in installing and configuring operating systems, networked and local printers, and business applications.

• Demonstrating knowledge of user administration and bug fixing in a client-server environment. Requirements • Minimum of 2 years of experience in a Help Desk or similar role

• Proficient in MS Windows 10

• Familiar with ticketing system operations for managing and tracking issues

• Experience in basic network troubleshooting

• Working knowledge of Active Directory

• Exceptional customer service skills and a strong ability to solve problems and manage tasks efficiently

• Ability to communicate technical information effectively to non-technical users

• Demonstrated ability to work in a team environment and independently when required

• Must be able to maintain confidentiality and handle sensitive information appropriately

• Proven ability to manage multiple tasks and adapt to changing priorities

• Excellent written and verbal communication skills

• Must be legally eligible to work without sponsorship. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .