Description

The Senior Program Manager, On-Road Staffing (ORS) Field Funnel Ops (FFO) is an omni-purpose role that is cross-functionally strategic, analytical, and influential. The scope of impact spans globally across NA and LATAM, directly supporting an organization of over 65 DSPs. This position requires a tenacious individual with the ability to influence functional stakeholders from within ORS, Ops, Production Planning Team (PPT), and Delivery Service Partner (DSP) program teams. The Senior Program Manager serves as the tactical and strategic partner to the FFO team, transforming the organization to drive efficient, high-visibility work that maximizes On-Road Staffing (ORS) organizational impact.

The incumbent of this role is instrumental in establishing and inspecting the structures and mechanisms that drive goal achievement, business change management, organizational design, and the impact of service and support management for DSPs. Strategic thinking and planning are crucial as the Senior Program Manager owns the DSP hiring event (HE) strategy, iteration, and implementation. They anticipate and plan for future needs and opportunities within the DSP HE self-serve model.

Key job responsibilities

• Drive data-driven decision making by leveraging analysis and reporting to inform process improvements and drive organizational changes.

• Collaborate with cross-functional teams to develop and deploy automation solutions that enhance the FFO operations.

• Lead change management processes within the FFO team and across ORS, Ops, and DSP program, demonstrating strong communication skills and the ability to engage stakeholders at all levels to drive acceptance and adoption.

Basic Qualifications

• 5+ years of program or project management experience

• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

• Experience using data and metrics to determine and drive improvements

• Ability to communicate ideas and information effectively, both verbally and in writing

Preferred Qualifications

• 2+ years of owning program strategy, end to end delivery, and communicating results to senior leadership experience

• Experience defining and executing program requirements

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.