Job Summary

The Services PMO Manager will lead a team of Project Managers who lead customer-facing project engagements within the Services organization. The Manager will be responsible for all aspects of people management to ensure that we deliver an exceptional Customer experience across a portfolio of Services engagements.

This position will report to the PMO Director of Services. This position is a remote position with Home Office setup as determined by SHI management.

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive – in our offices or yours.

Responsibilities

Include, but not limited to:

• Oversight of a project portfolio across multiple solution practices that includes both SHI and partner-delivered service engagements, from project start to close

• All aspects of people management, development, and performance management

• Frequent and ongoing coaching and mentoring; promoting positivity and celebrating hard work

• Creation of functional strategies and specific objectives for each team member to drive development

• Identifying, developing, and implementing successful risk mitigation strategies across the portfolio

• Monitoring day-to-day project management activities to ensure on-time and on-budget delivery with excellence

• Serving as a point of escalation to resolve project issues and ensuring an agreeable outcome

• Input to refine Pre-Sales statement of work scoping and sizing

• Frequent cross-functional collaboration with business partners, creating a culture of trust and collaboration

• Develop and implement best practices and processes in support of continuous improvement and automation

• Activities that are required to facilitate timely and accurate billing, and escalation management

• Development, management, and execution of training plans to facilitate onboarding

• Participation in business strategy discussions, preparation, and execution of business reviews

Qualifications

• Minimum of 3 years of direct management experience leading in-person and/or virtual teams in a matrixed organization with competing priorities

• Minimum of 5 years of Customer facing project management experience

• Bachelor's or graduate-level degree OR relevant work experience

• Knowledge of technology and services models 

• Working knowledge of Microsoft Office

Required Skills

• Ability to lead and directly manage a team of Project Managers  

• Strong written and oral communication skills

• Strong interpersonal skills

• Strong ability to work independently and in a team-oriented, collaborative environment

• Ability to effectively prioritize and execute tasks

• Ability to shift priorities, demands, and timelines through analytical and problem-solving capabilities

• Strong leadership skills, management skills, and the ability to lead/motivate a team

• Proactive mindset and Sales mentality  

• Passion for technology & relationship-building 

Certifications Required

• Project Management Professional (PMP) certification

Unique Requirements

• Travel as needed, up to 10%

Additional Information

• The estimated annual pay range for this position is $100,000 - $180,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

• Equal Employment Opportunity – M/F/Disability/Protected Veteran Status.

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Job Locations US-Remote | US-TX-Austin | US-NJ-Somerset

Requisition ID 2025-19053

Approved Min (Total Target Comp) USD $100,000.00/Yr.

Approved Max (Total Target Comp) USD $180,000.00/Yr.

Compensation Structure Base Plus Bonus

Category Presales/Post Sales Support