POSITION SUMMARY

Key Medical Care is seeking a Community Health Coordinator whose role will be dedicated to guiding elderly patients and their families in increasing their capacity to access healthcare services that address their unique needs. The Community Health Coordinator will assist patients in navigating the complexities of healthcare which involves coordinating care, facilitating communication among healthcare providers, and ensuring that geriatric patients receive personalized, compassionate support throughout their healthcare journey. This position will play a critical role in enhancing the quality of care, improving patient outcomes, and fostering a positive patient experience

The KMC team consists of board-certified physicians, nurse practitioners, nurses, clinical assistants, and social workers, all skilled in addressing immediate acute-care and chronic healthcare needs. They provide both in-person and online medical support throughout your healthcare journey, ensuring your needs are met in long-term care facilities, and during transitions to home or new care environments. To learn more click here Key Medical Care - Physician Services (https://silverstonehealthcare.com/physician-services/)

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ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following.  Others may be assigned.

• Patient Assessment: Ability to connect with patients and learn about their health history, needs, and goals. Practice active and empathic listening and communicate in a respectful manner and with cultural competency

• Identifying Social Determinations of Health (SDOH): Ability to identify the non-medical factors that impact a patient’s health and longevity. Factors can be related, but not limited to income, education, housing, food, transportation, cultural values, and social support.

• Education and Advocacy:  Educate patients and families about available programs and services within our continuum of care .

• Care Coordination: Collaborate with interdisciplinary teams, including clinical, social, and community workers, to coordinate care across multiple settings and specialties .

• Data Collection: Ability to document and organize HIPAA compliant reports to help identify health and social trends and further refine networks and resources .

• Appointment Management: Assist patients in scheduling appointments, coordinating transportation, and managing follow-up care to ensure timely access to services .

• Health Promotion: Promote preventive care and healthy aging by providing information about wellness programs, screenings, and community resources .

• Crisis Intervention:  I dentify and address barriers to care, such as financial issues, transportation challenges, or caregiver support needs. Provide crisis intervention when necessary

• Documentation:  Maintain accurate and confidential records of patient interactions, care plans, and referrals in compliance with organizational policies and regulations

  QUALIFICATIONS

  Knowledge, Skills, Abilities:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent communication, interpersonal, and problem-solving skills

• Strong customer service orientation

• Ability to always maintain professionalism and calm demeanor

• Strong listening skills and ability to show compassion for a diverse patient population and their families

• Proficiency with MS Office applications and the internet.

• Ability to work collaboratively in a team-oriented environment while also being self-directed.

• Ability to identify the unique healthcare needs of elderly patients

• Knowledgeable of and maintains HIPAA standards of privacy and confidentiality. Ability to use discretion appropriately and maintain confidentiality

  Education / Experience:  Include minimum education, technical training, and/or experience preferred to perform the job.

  Required:  

• High  School Diploma or GED equivalent

• Minimum 1 year of experience in a customer service or patient focused environment

• Valid Texas Driver’s license

• Must have reliable transportation

  Preferred:

• 2+ years  experience with clinical, case management, or related duties 

•  Degree in Psychology, Sociology, Community Health, or related field of study

• 2+ years’ experience in experience in health education, patient navigation, and/or health clinic patient assistance field

• Community Health Worker (CHW): CHW license by the State of Texas

• Bilingual (Vietnamese, Chinese, Arabic and/or Spanish) with English

  PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Specific vision requirements include the ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus

• While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, stoop, kneel, and use hands and fingers to operate a computer and telephone keyboard reach.

• Frequently required to stand, walk, sit, use hands to feel, and reach with hands and arms .  Includes ability to walk through hospital-based departments across broad campus settings, including Emergency Department environments

• Possess the ability to fulfill any office activities normally expected in an office setting, to include, but not limited to:  remaining seated for periods of time to perform computer based work, participating in filing activity, lifting and carrying office supplies (paper reams, mail, etc.)

• Light to moderate lifting 20-25 pounds 

• Fine hand manipulation (keyboarding)

  WORK ENVIRONMENT:   The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually low to moderate

• Work is normally performed either in a hospital or  typical interior work environment which does not subject the employee to any hazardous or unpleasant elements

• Key Medical is a smoke free workplace in compliance with federal guidelines.

• Position will need to adhere to any immunization, vaccination, or other requirements in place at our client sites in accordance with their policies and procedures.

  EXPECTED PAY:

• 18 - 22 USD per hour depending on experience and qualifications 

  EXPECTED HOURS:

• Shifts will typically range from 8-10 hours

• Shifts will typically be either a 1st shift or 2nd shift 

• Flexibility to work rotating weekends is desired

  TRAVEL:

• Primary worksite at Carrollton Regional Medical Center - 4343 N Josey Ln, Carrollton, TX 75010

• Initial training (1 week) and occasional travel to  Silverstone Health Office  in downtown Dallas -  4100 Harry Hines Blvd Suite #375, Dallas, TX 75219

  The company is committed to creating a diverse, inclusive, and equitable environment and is proud to be an equal opportunity employer. Qualified applicants of any age, race, religion, nationality, sexual orientation, gender identity or expression, disability, or veteran status will receive equal consideration for positions. We welcome people of diverse backgrounds, experiences, and abilities and believe that the unique experiences of our team drive our success.

  The company is committed to creating a diverse, inclusive, and equitable environment and is proud to be an equal opportunity employer. Qualified applicants of any age, race, religion, nationality, sexual orientation, gender identity or expression, disability, or veteran status will receive equal consideration for positions. We welcome people of diverse backgrounds, experiences, and abilities and believe that the unique experiences of our team drive our success.

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