Our Air Logistics Perishables Customer Care Specialist role demands quick thinking, problem-solving skills, and a passion for excellence. If you thrive under pressure and enjoy a fast-paced environment.

Your Role

The Air Logistics Perishable Customer Care Specialist, will be responsible of the customer requirements by conducting air import/export processes through safety food standards and Food logistics Safety policy.

Your Responsibilities

• Coordinate Air import/export shipments according to the customer's and product's operational instruction in accordance with Fresh Chain’s internal training and procedures;

• Analyze and evaluate risks and through control systems according to HACCP systematics, hazard analysis and control of food safety critical points.

• Maintain strict control of suppliers qualified for food transportation, and approved by FreshChain;

• Keep process information up-to-date in operating systems;

• Generate and/or monitor issuance of certificates (Origin, Sanitary, Consular Visa, etc.) to join export processes;

• Monitor registration of export processes;

• Make space reservations with airlines, negotiating the rates of sporadic shipments;

• Prepare and register the Export Declaration, LPCO and RUC information on Custom´s website;

• Track all stages of shipments from origin to destination, keeping stakeholders informed through the tools available (email, telephone and operating systems)

• Continuously carry out the calculation of the financial results of liability shipments;

• Ensure the use of automatic quotation tools in the system;

• Prepare performance indicator materials and participate in meetings with customers whenever demanded;

• Work with sporadic level of supervision;

• Meet and respect the values and policies of Health and Safety at Work, Quality and Environment, as well as the company's internal standards;

• Perform other assignments according to the needs and characteristics of the area/branch and/or any new distributions of work;

• Opening of Claim processes and their respective follow-up until the end of the process.

Your Skills and Experiences

• Bachelor's Degree

• At least 2 years of proven experience in exporting goods via air freight

• Fluency in English

• Highly responsible individual with demonstrated problem-solving abilities and a capacity for rapid task completion

This position requires flexibility and availability to work various shifts, including early mornings and weekends, as needed

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.