“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 15,000 trained professionals

• 250+ locations worldwide

• Fortune 500

• Globally unified systems

Job Description

Scope of position: 

To create a unique Expeditors customer experience through total ownership of an accountability to:

• Understand global customer´s profile, needs and expectations.

• Retain existing business and continuous pursuit of global business development.

• Create a strategic and mutually beneficial relationship for Expeditors with the customer worldwide.

   

Reporting Structure

Customer Retention and Development Manager

Job Expectations and Key Responsibilities

-          Pursue a larger global wallet share with all customers, while promoting up and cross selling with all customers at all locations.

-          Collaborate with the various departments and branches through regular meetings and joint calls to promote existing and new service offerings at all locations.

-          Ownership, accountability, and ongoing management of global pipeline and opportunities to ensure a healthy growth potential and faster business closure.

-          Promote Expeditors marketing activities and customer events.

-          Continuous review of customers revenue report and analysis aimed at identifying “at risk” customers and  negative trends.

-          Establish proper customer business mapping to ensure complete understanding of customer´s global business, stakeholders, spending, strategy, goals, etc.

-          Create and communicate a global strategic business plan in alignment with the customers mapping and Expeditors goals.

-          Ensuring global visibility and collaboration across Expeditors network (Strategic updates, KPIs, service deliverables, initiatives, etc.)

-          Penetrate customers organization structure at all levels, developing relationships beyond the main point of contact at all locations.

-          Initiate value added solutions based on Expeditors service offerings and technology.

-          Ensure and drive the appropriate global alignment and engagement with the customer through meetings and reviews.

Qualifications

Qualifications

·       University or equivalent business qualifications;

·       Proven  work experience in Account Management (min 3 years mandatory);

·       Own car, it will be necessary to make visits to customers;

·       Knowledge of international logistics products and services;

·       Proficient in MS Office and CRM software;

·       Strong analytics skills;

·       Proven problem solving skills;

·       Charismatic with an ability to connect;

·       Must have basic communication skills and emotional intelligence to represent the company professionally and competently at all times;

·       Minimum advanced English level.

Presentation skills

Negotiation skills

problem solving

flexibility

ability to connect with people

industry knowledge

excel and power bi

English