Specialty/Competency: Operations

Industry/Sector: Health Services

Time Type: Full time

Travel Requirements: Up to 80%

At PwC, our people in operations consulting specialise in providing consulting services on optimising operational efficiency and effectiveness. These individuals analyse client needs, develop operational strategies, and offer guidance and support to help clients streamline processes, improve productivity, and drive business performance.

As an operations consulting generalist at PwC, you will possess a broad understanding of various aspects of operations consulting. You will provide comprehensive guidance and support to clients in optimising operational efficiency and effectiveness. Working in this area, you will analyse client needs, develop operational solutions, and offer recommendations tailored to specific business requirements.

Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Craft and convey clear, impactful and engaging messages that tell a holistic story.

• Apply systems thinking to identify underlying problems and/or opportunities.

• Validate outcomes with clients, share alternative perspectives, and act on client feedback.

• Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations.

• Deepen and evolve your expertise with a focus on staying relevant.

• Initiate open and honest coaching conversations at all levels.

• Make difficult decisions and take action to resolve issues hindering team effectiveness.

• Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

The Opportunity

As part of the Operations Consulting team you lead the creation and implementation of impactful healthcare provider physician practice operations solutions. As a Senior Manager, you guide large projects, innovate processes, and maintain operational excellence while interacting with clients at a senior level to drive project success. You leverage your knowledge in healthcare operations, develop successful teams, and apply sound judgment to solve complex problems, contributing to the overall success of the firm.

Responsibilities

• Lead the development and execution of healthcare provider operations solutions

• Guide and manage large-scale projects to secure successful outcomes

• Innovate and refine processes to attain operational excellence

• Engage with clients at a strategic level to foster meaningful relationships

• Utilize proficiency in healthcare operations to drive impactful results

• Build and nurture dynamic teams to tackle complex challenges

• Exercise sound judgment in decision-making and problem-solving

• Contribute to the firm's success through strategic leadership and influence

What You Must Have

• Bachelor's Degree

• 8 years of experience

What Sets You Apart

• Master's Degree preferred

• Certification(s) Preferred: EpicCare Inpatient, Clinical Documentation, Orders, Order Transmittal, OpTime, ASAP, and Healthy Planet

• Proficiency in healthcare provider physician practice operations

• Clinical experience with Care Coordination and Population Health

• In-depth EHR or Epic implementation experience

• Experience with Hospital Revenue Cycle and Billing

• Knowledge of healthcare provider industry operations and terminology

• Proficiency in core provider healthcare systems

• Certification(s) Preferred: EpicCare Inpatient, Clinical Documentation, Orders, Order Transmittal, OpTime, ASAP, and Healthy Planet

Learn more about how we work: https://pwc.to/how-we-work

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.

Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines

The salary range for this position is: $130,000 - $256,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

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