Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you’re ready to pursue your fullest potential, we want to get to know you!

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Summary:

We are seeking a highly skilled and customer-oriented IT Analyst to join our Front Range Field Operations team. This is a critical position within a high-performing team, responsible for providing hands-on IT support to end users across various levels, including C-suite executives, Front Range retail locations, and Teams Meeting Rooms. If you are a proactive, solution-driven professional who thrives in a dynamic environment, we encourage you to apply.

Job Responsibilities

Do Right:

• Follow and ensure that all users are following IT-related company procedures, guidelines and policies.

• Perform tasks with integrity by always doing the right thing.

Serve Others:

• Provide expert-level, hands-on IT support to end users, including C-suite executives, ensuring that their technology requirements are addressed efficiently and effectively.

• Perform re-imaging and deployment of laptops and PCs for both onsite and remote users, including new hires.

• Offer advanced troubleshooting and resolution for software, hardware, and network-related issues at Front Range retail locations. Using the ticket management system to manage total work flow for support tickets in alignment with company metrics and Key Performance Indicators (KPI)

• Manage and support Teams Meeting Rooms, ensuring optimal functionality for meetings, video conferences, and virtual collaboration.

• Serve as a primary on-site IT contact for field operations, resolving technical issues in real time.

• Facilitate communication between various stakeholders to ensure timely and effective resolution of technical challenges.

Drive Value for the Company:

• Participate in cross-functional training, actively engaging with the Endpoint team to expand knowledge of technologies such as SSCM, MDM, and Citrix with a focus on continuous improvement

• Create and maintain comprehensive documentation and SOP’s.

• Configure, track, maintain and properly dispose of IT-approved technology, including workstations, point of sale systems, hand-held devices, peripherals, etc.

• Suggest and implement new ideas and tactics for improving user support and the guest experience.

• Mentor and share job knowledge/skills with co-workers

Be Inclusive:

• Foster a positive and professional rapport with all co-workers including high-level executives.

• Support and engage in the company’s diversity, equity and inclusion efforts.

Have Fun:

• Maintain a positive attitude with all aspects of the job.

• Enjoy the benefits of working for a ski company and have fun in a way that encourages coworkers to do the same.

• Other duties and projects as assigned.

Do Good:

• Engage and support the community--contribute to its success.

• Promote all company values.

Be Safe:

• Prioritize and ensure personal, co-worker and guest safety in all aspects of your work.

• Adhere to company safety policies and procedures.

• Engage in company trainings and initiatives to support safety.

Job Requirements:

• 100% onsite position; candidate must be able to work at the Broomfield, CO location.

• Professional, enthusiastic, and personable demeanor with a strong focus on delivering solutions and resolving issues.

• In-depth knowledge of enterprise IT support needs, particularly in network systems, infrastructure, and related technologies.

• Strong communication skills, with the ability to engage effectively with a variety of stakeholders, including IT teams, management, and other departments.

• Physical ability to sit and stand for extended periods, as well as lift light equipment (assistance available when required).

• Flexibility to work weekends and holidays during peak or in-season periods.

• High school diploma or equivalent required; some college coursework or professional certifications (e.g., CompTIA, Microsoft, Cisco) preferred.

• A valid US driver’s license is required for occasional travel between locations, if necessary.

The expected Total Compensation for this role is $60,405 - $79,387. Individual compensation decisions are based on a variety of factors.

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons

• MORE employee discounts on lodging, food, gear, and mountain shuttles

• 401(k) Retirement Plan

• Employee Assistance Program

• Excellent training and professional development

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)

• Free ski passes for dependents

• Critical Illness and Accident plans

Vail Resorts offers a ‘Hybrid’ work environment for Broomfield-based roles where employees must live within 50 miles of the Broomfield office and work on-site Tuesday, Wednesday, Thursday and have flexibility to work off-site on Mondays and Fridays.

Please note that the ability to work in person or off-site, and the particulars related to such work, are subject to change at any time; and, accordingly, the Company reserves the right to change its policies and/or require in-person/in-office work or off-site work at any time in its sole discretion.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 507342

Reference Date: 02/24/2025

Job Code Function: IT Support