ESSENTIAL DUTIES AND RESPONSIBILITIES

The Tenant Services Director is part of the leadership team at the 326 Rockaway Supportive Housing Program. The Tenant Services Director provides guidance to staff and enhance services focused on community building, education, and resources building for 87 young adult individuals aged 18-25 and 43 families with children headed by young adults aged 18-25. The Tenant Services Director will:

• Supervise the coordination of tenant services and all program staff ensuring daily activities are held according to program protocols and in line with RiseBoro’s mission

• Actively coordinate day to day on-site services for tenants and ensure all service provision is representative of RiseBoro’s mission and in line with funder requirements

• Partake in supervision with staff to ensure appropriate delivery of services, assess staff performance, and provide support for job improvement

• Oversee the creation of groups and activities and workshops supporting family and parent skills

• Coordinate with staff and community partners to establish health and wellness workshops

• Perform life skill and needs assessments for all new tenants to evaluate basic needs that may interfere with independent living skills, maintain stable housing; re-assess residents periodically to determine progress and new or ongoing needs

• Help instruct tenants in daily living skills, socialization skill enhancement, community building, and conflict resolution.

• Lead the creation of graduation plans for tenants exiting the program

• Work with Education Coordinator to develop and implement independent living skills curriculum for tenants ready to move to less or non-programmatic housing; assess skill levels after partaking in the curriculum

• Conduct monthly tenant meetings to create community and encourage tenant participation in programmatic decision-making

• Establish educational and recreational programming for children whose parents are participating in workshops, case conferences, and other aspects of their service plan

• Lead their team’s follow-up efforts for tenants who move on from the program into more independent housing

• Outreach in the community to establish and maintain new relationships and partnerships; utilize needs assessments to determine pertinent partnerships that support tenant goals

• On call 24 hours a day/seven days a week in case of emergencies

• Additional responsibilities may be added as position evolves

  COMPETENCIES

• Dynamic, able to multi-task, problem solve, and work independently

• Team player and willing to work with a diverse population

• Ability to travel and to be on call 24/7 in case of emergencies

• Trained in child development, mandated reporting, and family dynamics

• Trained in harm reduction and housing first services approaches

• Experience with evidence-based practices and/or evidence-informed services including, but not limited to:

• Positive Youth Development

• Recovery-Oriented and Trauma-Informed Case Management

• Critical Time Intervention

• Commitment to RiseBoro’s mission of unleashing the potential of communities to thrive, no matter the odds

• 2-4 years of supervisory experience

  EDUCATION AND EXPERIENCE

• Master of Social Work with at least 3 years of relevant social service experience, particularly serving families with young children required.

Qualifications

It is the policy of RiseBoro to provide equal employment opportunity to all employees and applicants for employment. No individual will be discriminated against on the basis of race, color, age, creed, religion, national origin, citizenship status, political or union affiliation, marital or partnership status, sex, sexual orientation or affectional preference, gender identity, familial status, genetic information or predisposition or characteristic, disability, status as a victim of domestic violence, status as a veteran or member of the U.S. military and related obligations, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including but not limited to, recruitment, hiring, job placement, compensation, benefits, training and apprenticeship, employee development, promotion, demotion, discipline, transfer, lay-off and recall, and termination. RiseBoro makes reasonable accommodations based on religion and/or disability as required by law, and requests for accommodation are to be directed to the Human Resources Department.