Level 2 Desktop Support Technician

Location Bronx, NY

Company Order Number 2802

# of openings 1

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CCS is one of the largest Technology Consultants on Long Island, celebrating over 45 years in business! We continue to successfully provide network integration, support services, products solutions, and applications services to our valued clients in the northeast. Our focus is simple...make technology easy and help our clients use it as effectively as possible.

OVERVIEW

CCS is looking for a Level 2 Desktop Support Technician! This person is primarily responsible for providing desk side and phone support to the staff and administration in a college environment, located in the Bronx.

The annual compensation for this role ranges from $45,000 - $52,000. Salary will be determined by many factors including but not limited to qualifications, technical experience and customer service skills.

RESPONSIBILITIES:

• Provide hands-on technical support to all staff and administrators

• Monitor and follow up calls in ticketing queue

• Provide support for hardware/software issues in-person

• Follow up to closed tickets to ensure customer satisfaction

• Provide resolution and assistance to issues related to the network migration

• Network access troubleshooting and repair including Wireless

• Confirm printer access, shared storage access, application access

• Provide resolution and assistance to standard supported applications: MS Office 365, Browser programs, Antivirus and other supported proprietary applications and systems

• Log and update all calls into Ticketing System

• Perform other job-related duties as assigned

  QUALIFICATIONS:

• A+ certification

• 3-5 years’ experience in hardware and software support

• Industry recognized Help Desk Certification and/or help desk environment experience A PLUS

• Excellent customer service skills

• Excellent verbal and written communication skills

• Ability to work independently and as part of a team

• Outstanding organizational and time management skills.

• Well versed with Microsoft office Suite (Win and Mac versions).

• Strong and consistent work ethic.

• Strong knowledge of Windows operating systems: Windows 10 & 11 and MacOS

• Ability to troubleshoot hardware and software problems

  SUCCESS MEASUREMENTS / EXPECTED OUTCOMES

• Client contract renewal / Customer Satisfaction rating.

• Technical Certifications

• 230 days/billable/year (fulfillment of contract)

• Regularly scheduled account updates to Manager.

  As this position involves work at the offices of an organization which requires all staff members to be vaccinated against COVID-19, you will need to provide proof of vaccination prior to employment.

  Custom Computer Specialists Offers:

• Competitive salaries

• Comprehensive benefits including:

• Medical and dental plans

• Company paid vision and short and long term disability plans

• Flexible spending programs including Healthcare, Dependent Care, Transit and Parking

• 401K with employer match

• Tuition reimbursement

• Onsite fitness center (or gym membership reimbursement for client or satellite based employees)

• Company paid life Insurance

• Paid holidays and vacation

• Technical certification gift card rewards program

  Come experience our unique culture and see how our “right people, right results” philosophy has led to our outstanding success! We are great place to start your IT career!

  EEO Statement:

  Custom Computer Specialists is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. To request a reasonable accommodation to apply for this position or to enable qualified individuals with disabilities to perform essential job functions, contact humanresources@customonline.com or 631-864-6699.

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