#Location - US Remote, Bridgewater, NJ or Dallas, TX locations only

About iconectiv

Your business and your customers need to confidently access and exchange information simply, seamlessly and securely. iconectiv's extensive experience in information services, digital identity and numbering intelligence helps you do just that. In fact, more than 5K customers rely on our data exchange platforms each day to keep their networks, devices and applications connected and 2B consumers and businesses protected. Our cloud-based information as a service network and operations management and numbering solutions span trusted communications, digital identity management and fraud prevention. For more information, visit www.iconectiv.com . Follow us on X and Linkedln.

Responsibilities:

The Senior System Administrator role provides system administration maintenance and support for the NPAC (Number Portability Administration Center) Lab and Production Telecommunications Application Service environments. The Senior System Administrator is a crucial member of our Operations team and is responsible for overseeing the installation, configuration, maintenance, and troubleshooting of hardware, software, and network systems.

This position has the following responsibilities:

• Must be available to work 24 x 7 on-call rotation during off-hours to support the needs of the business: nights, weekends, and holidays.

• Must be available to work off-hours maintenance activities, as needed and required.

• Must be willing to perform data center support activities on-site, both on and off hours, as needed and required.

• Must have US Citizenship

• Provide system administration maintenance and support for various telecommunication-based service platforms.

• Relevant Oracle and HP hardware experience.

• Install – rack, stack, and cable new equipment hardware builds or equipment replacements in our data centers.

• Perform OS (VMware, Linux, Solaris) equipment installation and configurations for new builds and equipment replacements.

• Perform OS (VMware, Linux, Solaris) and application back-ups for test and production systems.

• Resolution of platform system issues and alarms.

• Trace data collection, log file analysis for network/application/middleware devices; service/system trouble correlation and general problem troubleshooting.

• Incident Management - Perform troubleshooting triage with multiple teams, investigations and mitigation/remediations of trouble tickets.

• Perform post-mortem and root cause analysis for service impacting issues and generate Root Cause Analysis reports.

• Batch job scripting, testing, and implementation.

• Cron jobs and file system maintenance.

• Change Management - Write and test MOPs (Method of Procedures) for common and complex system administration and operations practices.

• Write and execute Operations Acceptance Test Plans and Cases.

• Strictly adhere to standard Methods and Procedures (M&P) and Protocols defined for Operations Center personnel.

• Develop and maintain technical documentation required to support the platform, such as, Operations Design Requirements documents (ODRs) and Runbooks.

• Work remote in commutable distance to Bridgewater, NJ or Dallas, TX

Recommended Qualifications :

• Bachelor’s degree in technology related field – MIS, Computer Science, Networking, EE, or ME or equivalent experience.

• Demonstrated Solaris, VMware and Linux system administration expertise.

• Minimum of 10 years of relevant working experience.

• Programming: Proficiency with Linux/Unix Shell Scripting Programming (Python).

• Demonstrated experience with common server applications: JBOSS, Tomcat, Oracle.

• Communication: TCP/IP, UDP, TCAP, SNMP, SS7, Networking is a plus.

• Previous operations center experience: technical troubleshooting, customer support, monitoring systems and ticket/incident management, resolution, and escalation processes.

• Knowledge of IT service operations and management. Experience in a customer care and technical support in an IT environment.

• Strong organizational skills, attention to detail and the ability to handle multiple projects simultaneously while meeting deadlines.

• Proficiency with Microsoft Office Applications Suite and SharePoint.

• Ability to communicate with all levels of management.

• Personal Attributes: Must be a Team-player, excellent organizational, writing, and communication skills; customer and quality focused; highly motivated and self-starter; innovative thinker; and able to work independently.

• Familiarity with ITIL standards, Number Portability, Telecommunications is a plus.

Full Time Employee benefits:

• Health care benefits

• 401(k) with company match

• Holiday pay

• Paid time off (inclusive of a volunteer day)

• Tuition Reimbursement upon approval

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Therefore, employees assigned may be required to perform additional job tasks required by the manager.

We are proud to be an EOE Minorities/Females/Protected Veterans/Disabled employer. The Company’s status is a VEVRAA Federal Contractor. Request Priority Protected Veteran Referrals. We maintain a drug-free workplace and perform pre-employment substance abuse testing.