Director, Voice Services and Network Operations Center

Who we are:

At Lifepoint Health, we provide quality healthcare to rural communities. As a valued member of our team, you will be an integral part of a group working together to elevate Lifepoint's healthcare delivery network.Our network includes 60 community hospitals, 60 rehabilitation/behavioral health hospitals, and 250 additional sites of care across the United States.As an organization, we are dedicated to serving communities nationwide by providing exceptional care. We believe in the power of our talented teams and strive to create environments where employees find purpose and fulfillment.

What you’ll do:

The Director of Voice and Network Operations at LifePoint Health is a critical leadership role responsible for overseeing and directing the Voice Services and Network Operations Center (NOC). This role requires an individual with extensive experience in managing and negotiating Cisco phone systems, Five9 call centers, and leading a team of Systems Analysts and Systems Engineers. The Director will ensure the efficient operation and continuous improvement of voice services and network infrastructure across a large integrated delivery network.

Responsibilities:

Voice Services Management:

• Oversee the management and maintenance of Cisco phone systems, ensuring optimal performance and reliability.
• Negotiate contracts and manage vendor relationships with Cisco to ensure cost-effective solutions and services.
• Implement and manage Five9 call center systems to support efficient and effective customer service operations.
• Develop and enforce policies and procedures for voice services to ensure compliance with industry standards and regulations.

Network Operations Center (NOC) Leadership:

• Lead and manage a team of Systems Analysts and Systems Engineers responsible for monitoring and maintaining network infrastructure.
• Ensure the NOC operates efficiently, providing 24/7 monitoring and support for the network.
• Implement and maintain network monitoring tools and systems to ensure high availability and performance.

Strategic Planning and Execution:

• Develop and implement strategic plans for voice services and network operations that align with LifePoint Health’s goals and objectives.
• Identify opportunities for improvement and innovation in voice and network services, driving continuous improvement initiatives.
• Manage budget for voice services and NOC operations, ensuring cost-effective use of resources.
• Collaborate with other departments and stakeholders to understand their needs and ensure voice and network services support their operations effectively.

What you’ll need:

Education: Bachelor's Degree or relevant equivalent experience; Master’s degree preferred. Experience: At least 10 years of experience in IT infrastructure management, with a focus on voice. services and network operations. Certifications: Voice certifications or other relevant technical certifications preferred.

Why choose us:

As a team member of the Health Support Center, our goal is to support those that are in our facilities who are interfacing and providing care to our patients and community members. Our focus is to attract, retain, and empower a diverse and determined workforce. Our mission statement is at the heart of who we are and what we do: “Making Communities Healthier.” In this shared mission, we believe that our collective efforts will shape a healthier future for the communities we serve.

Benefits:We offer an excellent total compensation package, including a competitive salary and benefits. Some of our benefits include 401k, flexible PTO, generous Employee illness benefit (EIB), medical, dental, vision, tuition reimbursement, and an Employee Assistance Program. We believe that happy, healthy people have a passionate engagement with life and work and have designed our package to enhance your wellbeing.**

Job: *Please select a valid job field

Organization: *LifePoint Health Support Center

Title: Director, Voice Services and Network Operations Center - Remote

Location: Tennessee-Brentwood

Requisition ID: 7410-7892