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Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.​

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Description

Teledyne Photon Machines is a worldwide leader in Laser Ablation systems used for solid sampling elemental analysis and imaging. We develop, manufacture, service and market a suite of Laser Ablation products around the globe.

We are taking applications for a Field Service Engineer to join our team based in Bozeman, MT.

Job Summary:

Provide remote technical support and troubleshooting to our customers globally (20%)

Perform administrative duties (20%):

Generate quotations

Order entry

Parts shipment requests

Returns

Inventory management

Provide on-site field service (60%):

New system installations and basic operator training

System repair and preventative maintenance

Advanced operator training

Scheduling customer visits

Provide feedback on engineering and manufacturing of products

Essential Duties and Responsibilities include the following: Other duties may be assigned as required

Answer application and service-related queries from customers around the globe.

Travel load is expected to be in the region of 60-70% annually. Travel is almost exclusively within the US but occasional travel to both Europe and Asia may be required

Must be able to work independently and make own travel arrangements within predefined budgetary boundaries

Must be able to lift 35-55lbs if needed

Creates and edits user manuals, checklists, troubleshooting guides, etc.

Enter orders received from customers and OEM distributors and provide tracking information

Initiate and/or process return authorization for incorrect or defective material ordered, shipped or received.

Furnish customers with written quotations on parts/service

Provide exceptional customer service

Promote, sell and support service products

Ability to effectively interpret engineering drawings, technical manuals, videos, and documents for new system startup, certifications, and systems maintenance.

Experience with Microsoft Word, Excel, PowerPoint

Schedule and complete installation, troubleshooting, repair and preventative maintenance at customer sites (all onsite visits require overnight stays) on laser equipment including solid state, excimer, diode and CO2 systems

Experience with multiple ICP-MS vendor's HW and SW such as Qtegra, MassHunter and Syngistix is a plus but not required

Ability to travel with short notice

Uses and maintains manufacturing and test equipment

Participate actively in the quality process including problem solving, corrective and preventative actions and recommending solutions to enhance and improve the quality of the customer experience and departmental and/or company-wide business activities

Perform other duties as deemed necessary by management

Education and/or Experience:

Education: Minimum Bachelor's degree (B. A.) from four-year college or university; or two to three years related laboratory experience and technical knowledge with Laser Ablation and ICP-MS systems and/or training; or equivalent combination of education and experience.

Experience: Relevant on the job experience as a Service Engineer in any scientific industry is a plus, but not essential. Experience operating an ICP-MS is desired but not essential. Experience with LA-ICP-MS is a plus.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit in and/or move around a laboratory . The employee must semi-regularly lift and/or move up to 35-55 pounds, and occasionally lift and/or move up to 100 pounds.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts and inert gases . Employees must adhere to any safety protocols dictate by the customer. The noise level in the work environment is usually quiet. Laser radiation safety training and safety equipment will be provided to the employee.

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws. ​

You may not realize it, but Teledyne enables many of the products and services you use every day .

Teledyne provides enabling technologies to sense, transmit and analyze information for industrial growth markets, including aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, energy, medical imaging and pharmaceutical research.