Choice Hotels International, Inc (NYSE:CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choicehas more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choiceto meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privilegesloyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visitwww.choicehotels.com. The ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit. Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson. Job Title: Front Office Manager To be completed by Compensation Department: Front Office Job Code: Reports to (title): General Manager or Director of OperationsGrade: Date created/revised: 2021FLSA Status: Incentive Plan & Target: $75,000.00 Annual salary Position Summary Key Responsibilities *Participates in the development and implementation of business strategies for the hotel which are aligned with Choice Hotels overall mission, vision values and strategies oDevelops and implements strategies for front office, bell stand, parking, concierges, etc. that support achievement of the hotel's goals oMonitors status regularly and adjusts strategies as appropriate *Manages the operation of the front office and related areas oCreates the first impression by supervising the door, bell stand, parking, concierge and front office areas oDevelops and implements processes and procedures for assigned departments which support achievement of service and financial goals oParticipates in the preparation of the annual budget; monitors achievement of budget and takes corrective steps as appropriate oPrepares and analyzes reports in order to develop an informative database for decision making and to communicate upcoming business throughout the hotel oAnalyzes business forecasts and maximizes productivity by adjusting schedules accordingly oEnsures front desk handles billing and cash in accordance with hotel's standards oPlans and coordinates hotel housing activities by working closely with Sales, Catering, Housekeeping and other departments oEnsures front office is in compliance with all hotel policy and procedures *Develops and implements strategies and practices which support employee engagement oDevelops and recruits the human resources necessary to achieve hotel and Management Services' goals oDirects the development and implementation of strategies and practices which support employee engagement throughout the hotel oOversees all facets of human resources management including the recruitment and selection, training & development, compensation, recognition and performance management of the work force oTakes active role in recruitment and selection of qualified candidates oCommunicates performance expectations and provides employees with on-going feedback oProvides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential oDrives employee engagement through the creation and implementation of departmental action plans *Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provides employees with the training and resources they need to maximize employ