Team Lead for IT System Support

Birmingham, Alabama

Onsite

Contract

$30/hr - $35/hr

We have a contract to possible perm opening for IT Helpdesk/System Support Team Lead. You will assist the manager with managing KPIs, taking metrics and creating KPIs, support duties and jumping in the ticket queue as needed.

Responsibilities:

• Research, documentation, and advance troubleshooting

• On-site IT support and onboarding related tasks and projects

• Fielding IT support calls and tickets

• Create and maintain reports for inventory

• Answer phones as part of the support and problem resolution team for internal and external customers.

• Enter work into the ticketing system.

• Install and configure replacement PCs and peripherals.

• Must be able to perform physical duties related to PC, peripheral, hardware, AV, communications and repair (crawling under desks, packing / unpacking, lifting, moving and such).

• Interact with other Company locations/departments, IT employees, and suppliers to resolve any IT related problems.

Qualifications:

• Prior experience motivating and leading IT support teams for high growth and accountability.

• Understanding of ticket management, client reporting, SLA management, and support team management.

• Relevant IT support experience, preferably across multiple disciplines.

• Working knowledge of Windows and related O365 platform software, an understanding of standard network architecture and security, experience performing remote triage and troubleshooting issues ranging from acute, single user impact to multi-layer enterprise network operations.

• Associate's degree or equivalent qualification in Information Technology, Computing, or relevant subject.

• Experience in providing structured feedback and coaching others

• High standard of communication both written and verbal

• Capable of managing own workload with minimal supervision

• Call center support using a ticketing system.

• Should possess strong customer service skills and good verbal communication skills.

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family

• Dental & Orthodontia Benefits

• Vision Benefits

• Health Savings Account (HSA)

• Health and Dependent Care Flexible Spending Accounts

• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance

• Hospital Indemnity Insurance

• 401(k) including match with pre and post-tax options

• Paid Sick Time Leave

• Legal and Identity Protection Plans

• Pre-tax Commuter Benefit

• 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.

Posted by: Jessica Eisenberg

Specialization: Customer Support / Call Center / Client Network Engineering