This is an outstanding opportunity to join our Governance and Oversight team in Citi’s Luxembourg Office.

The Luxembourg Controls & Governance function is responsible for monitoring and assessing the internal controls environment of both the Luxembourg Operations teams and the Offshore Service Providers (OSPs) servicing Luxembourg Clients. As this is a senior role, you will be expected to engage with department heads across all of our businesses and the wider franchise to ensure an effective controls environment is in place to ensure excellence in delivering operational services to our internal and external clients.

The role holder will also act as a conduit between Operations and second line defense teams such as Risk Management, Compliance, etc.

Activities expected of the Funds Services Oversight Governance Manager cover the following areas:

Governance of off-shored and outsourced functions :

• Ensure relevant governance documentation is in place, up to date and in compliance with applicable regulatory requirements for CSSF, ECB, EBA, etc.

• Liaise with peer Risk and Control groups to ensure corporate Governance Oversight best practice is being followed.

• Ensure that appropriate governance and oversight is executed for onshore/offshore locations and external vendors.

• Provide support to Third Party Management Forum and any updates to Luxembourg Risk and Controls Committee (BRCC) on any Offshoring activities

• Liaise with key stakeholders outside of Funds to ensure all off-shore and outsourced arrangements and migration plans are within Citi policies, influencing policy changes where necessary.

• Drive opportunities to develop and broaden the scope of the off-shored/outsourced Governance framework and review opportunities to implement the framework across the wider Luxembourg site.

Audit:

• Senior lead in the coordination of audit reviews/requests from clients, risk, compliance, Internal Audit, Regulators.

• Coordination and management of client and investor due diligence requests and visits to Citi offices.

Operational Controls:

• Review monthly MCA results through Governance Risk and Controls System (‘GRC’) and monitor the completion of any corrective actions arising from these reviews.

• Lead the monthly Risk and Control Forum.

• Co-ordinate and manage regulatory matters including notifications to regulator, regulatory visits and follow ups.

• Evaluation of Significant Control Events (e.g. negative metrics trends, operating losses and “at risk” balance, frauds) for area of responsibility.

• Participation in significant Operations Projects to provide proactive support and control evaluations (e.g. system development or major process/policy changes ensuring deficiencies/concerns are addressed prior to implementation etc.).

Client Error Reporting:

• Review and coordinate client error/incident reporting, ensuring appropriate root cause identification and preventative action.

• Agree corrective actions, assign accountability, tracking actions to closure as well as ensure appropriate updates to Citi internal controls systems.

• Create and publish control metrics - agree remediation actions based on issues / error trends.

Knowledge/Experience:

• Good understanding of Fund Administration and regional regulatory requirements is a must.

• Understand Controls, Governance and Oversight particularly in the field of Fund Administration.

• Ability to manage multiple workstreams and deliver to a high level - Project Management skills is a bonus.

• Audit experience desirable (either internal audit or practice) within financial services industry.

• Experience interfacing with external auditors and regulators.

People and Communication Skills:

• Curious, fair-minded, direct and diplomatic communication skills.

• Strong relationship management and partnership with a large array of constituents; ability to manage by influence to promote change.

• Proactive in escalating negative news to relevant parties in appropriate context but also able to point out successes.

• Ability to represent the Controls agenda in key regional governance forums including Risk Committees, Metrics Reviews, Business Control Committees and Service Reviews.

Competencies:

• Ability to juggle priorities in an environment subject to change and uncertainty.

• Demonstrate success in bringing initiatives to timely closure.

• Ability to drive and lead the introduction of complex change in a challenging environment.

Job Family Group:

Operations - Transaction Services

Job Family:

Reconciliation and Proofing

Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.