Job Description

The Platinum Infrastructure team is responsible for managing the Oracle Advanced Support Gateway (OASG). The Oracle Advanced Support Gateway runs on Oracle Enterprise Linux Operating system hosting Oracle Enterprise Manager, OMS Database, ASR manager and other proprietary services required to deliver Platinum Services. The OASG will be monitored, patched, and maintained by Infrastructure team remotely via the secured connection. The team also ensures the health of Oracle Platinum Services Remote Fault Monitoring framework. Oracle Advanced Support Gateway remotely monitors for faults in the hardware, database, operating system and networking components of Certified Engineered System Platinum Configurations. For more information about Platinum Services please refer to https://www.oracle.com/support/premier/engineered-systems/platinum-services.html

This role requires the Engineer to understand the objectives of our top end Platinum service and to manage this service accordingly. This job requires excellent technical knowledge of Linux Operating systems, Oracle databases and enterprise monitoring tools like Oracle Enterprise Manager, combined with automation and scripting expertise. The goal is to provide excellent service and achieve the highest satisfaction of our top customers. A successful candidate should be widely regarded as a subject matter expert in their current role and demonstrate the ability to resolve complex problems or identify acceptable workarounds. The candidate should be able to perform their assigned duties with a great degree of independence and require minimal direction. The candidate should be adept at building relationships across organizations and leveraging these relationships to resolve cross-product issues.

Job Requirements:

Excellent customer service experience, excellent written and oral communication skills, structured organization skills and thorough knowledge of IT concepts, strategies methodologies and practices is essential.

QUALIFICATIONS

Bachelor's and Master's degree in Computer Science or Engineering

DESIRED SKILLS / CERTIFICATIONS:

Strong understanding of Linux Operating system, networking and systems

· Ability and willingness to work on multiple technologies

· Experience with Oracle Enterprise Manager / Grid Control

· Experience with Scripting languages like Shell/Python/Perl/Bash

. Experience with Ansible automation and playbook creation

· Oracle Database Administration and SQL/PLSQL programming

WHO SHOULD APPLY?

Customer service people, having 8+ years of experience and willing to work in 24*7 environment.

WHAT DOES THE JOB OFFER?

A Unique opportunity and long term career possibilities in different directions and multiple technologies.

SHIFTS and OVERTIME

The candidate should not expect to have to work overtime on a regular basis, but may be required on an as needed basis. The work hours would need to be flexible as you will have to adhere to each customer's scheduled timeframes.

The candidate needs to be prepared to work assigned shifts including night shifts.

Career Level - IC4

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer