Position Summary...

What you'll do...

As a Principal on the Marketplace Returns and Refunds team , you will deliver exceptional customer facing experiences that build trust with sellers and help them grow on our platform while delivering an accurate and seamless returns experience. In this role you will solve complex problems, develop strategies, work with stakeholders, and execute those plans to build sustained value for our business and our customers.

ABOUT THE TEAM

Walmart Marketplace contains a vibrant global community of sellers who expect Walmart to be a trusted advisor in helping them start and scale their businesses. The Returns and Refunds team builds products to make Walmart Marketplace the most preferred place for sellers to achieve success & grow their businesses. You will be responsible to build that partnership through strong strategical thinking and excellent product launches to help drive seller success while meeting Walmart standards and delivering a great customer experience. You will drive strategic projects that impact costs to sellers, customers and Walmart. You will understand the pulse of the seller through surveys and digging deep into data. You will build innovative technical products to solve some of the complex problems using cutting edge technology. You will work across different teams with Walmart as well as forge partnerships with external vendors.

Basic Qualifications

• 7 years building strategy and launching user experience in reverse logistics , and total of 8+ years in product management .

• S trong understanding of returns management processes, including return authorization, return shipping, product inspection, and refund processing.

• Experience in building 0-1 capabilities that improve seller experience, customer experience as well as improve financials .

• Ability to make tough decisions informed by both data and judgment.

• Ability to perform rigorous data mining to uncover deep and meaningful insights to fuel next level of product development .

• Experience in building capabilities and product improvements to reduce the cost of returns for sellers while maintaining a balance of customer experience .

• E xperience in helping change mindsets and processes to drive thought leadership backed by strong execution.

• Experience in making build vs buy decisions for large scale product development .

• C omfortable with ambiguity and can navigate large stakeholder groups.

• Customer obsession with a laser focus on the why over the what and how.

• S trong, confident, and succinct communication .

You'll sweep us off our feet with

• 5 years of experience in reverse logistics in a 2-sided business.

• Having a strategic vision for product supported by e xperience building 0-1 products.

• Ability to work cross functionally and influencing stakeholders to align with your point of view

• Advocat ing strongly on behalf of your end customer

• Ability to articulate a clear thought process via artifacts such as powerpoint and word documents

• Familiarity with providing frequent leadership updates via weekly and monthly business reviews

• Experience of working in matrix organization with multiple stakeholders.

You'll make an impact by ...

• Working closely with key partners across the organization in Business, Engineering, UX, Data analytics, Operations, Supply Chain, Finance and other product teams to develop and own a strategy that supports user needs, is clearly articulated, easily understood, and delivers meaningful value to our sellers and Marketplace business.

• Develop an actionable roadmap that empowers your team to realize the product strategy and execute that strategy with clearly articulated and well measured goals.

• Implementing return automation solutions while working with third-party return management platforms.

• Develop and own accountability for the performance of key metrics that help us understand the value of the platform to our sellers.

• Create and maintain strong working relationships with your key stakeholders, identifying the right opportunities for collaboration and communication on an ongoing basis.

• Identify new opportunities for us to explore based on customer & seller needs throughout their lifecycle to help sellers unlock value and ultimately be successful.

• Partnering with Software and Data Engineering leadership to foster a strong cross-functional working relationship.

• Moving fast within our agile and iterative team environment.

• Leading & empowering your team to foster a product excellence culture for strong product thinking and execution. Build upon existing or create stronger processes, planning and documentation tools.

About Walmart Ecommerce

We are Walmart eCommerce - the team shaping the future of online shopping by defining the global online marketplace that influences millions of shoppers daily. We bring a passion and expertise that is unmatched, and our efforts have an epic impact on the world around us, both inside and outside of work. With colleagues across the nation, we strive to create a sense of belonging and embrace diversity in all forms, with no shortage of guidance and support for you as you grow and develop your career here. Discover the impact you can make at careers.walmart.com.

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices .

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart .

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Bellevue, Washington US-11075:The annual salary range for this position is $132,000.00-$264,000.00

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Sunnyvale, California US-08479:The annual salary range for this position is $143,000.00-$286,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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• Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in computer science, engineering, or related area and 9 years' experience in product management. Option 2: 11 years' experience in product management or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master's degree in Computer Science, Engineering, Business Administration, or related area and 8 years' experience as a product manager, ideally working on consumer-facing, large-scale, highly complex B2B/C products, Supervisory experience, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.

Masters: Business Administration, Masters: Computer Engineering, Masters: Computer Science

Primary Location...

10500 Ne 8Th St, Bellevue, WA 98004, United States of America

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.