At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees! The Sr Product Manager for Promotions, Rate Plans, Offers, Billing, Account Management and Digital Product Management is a visionary, strategist, analyst, customer evangelist, respected leader of execution, and professional relationship builder all rolled into one dynamic package. Every product at T-Mobile is envisioned and created to achieve a specific business purpose or set of business results. The Sr Product Manager is ultimately accountable, responsible, and has ownership of T-Mobile's internal and external products, platforms, services, and experiences envisioned and created to achieve specific business purposes or results. At a high level, this means identifying the intersection of customer problems/unmet needs (an opportunity), technical feasibility, and business objectives, securing funding, and leading a cross-functional team as well as key stakeholders to deliver against the opportunity. No day is the same for the Sr Product Manager. Day-to-day activities or responsibilities include conducting market research, generating product requirements, determining specifications, collaborating with stakeholders on the long-term roadmap of the product, helping drive and support technical delivery end-to-end, defining scope for releases/product increments, partnering with development, project/program management, marketing, and other key stakeholders to define the release schedule, and supporting/driving go-to-market activities as needed. Job Responsibilities: Product Ownership:Owns the definition and management of Promotions, Rate Plan, Offers, Billing and Account Management products, end-to-end for complex or cross-platform solutions of high complexity and scope. Responsible for the lifecycle/product innovation for key customer experiences within T-Mobile. Establishes channels for collaboration with other Marketing and Strategy teams within T-Mobile to develop the product lifecycle. Develops a deep understanding of the product landscape via market research and other means. Analyzes in-market performance, customer and rep satisfaction from various sources, and performs financial and qualitative analysis to complete a prioritized roadmap of activities to balance overall profitability (revenue, costs, growth/churn) with customer experience and other strategic objectives. Manages the product against defined KPIs, e.g., CLV, CSAT, NPS. The product manager conducts analysis of quantitative and qualitative data to identify and drive product innovation. When required, the product manager drives end-of-life business and technical requirements for the product. Product Requirement Definition:Defines detailed product requirements for a family of Promotions, Rate Plan, Offers, Billing and Account Management products. Translates product/platform strategy by writing detailed features and user stories consumable for Dev teams for highly complex products with multiple transactions and touchpoints. Accountable for developing product & service definitions that balance the needs of the business (financial - net adds/EBITDA), frontline employees (care and sales), and the customer. Often collaborates and influences other cross-functional leaders in care, sales, legal, and accounting to solve complex, multi-faceted problems that deliver solutions ensuring product definitions meet both customer/business needs. Product Experience:Defines and designs digital customer/rep experiences - from how a customer buys the new product to how they interact with it. Influences pro