Description

Amazon is seeking an experienced Sr. Insights Manager to join the Relay Product Marketing & Insights team within the Relay Product & Tech organization. Relay Product & Tech offers a suite of technology products facilitate package movement throughout our global facility network. Our customers are carriers (trucking companies), their drivers, and internal Amazon Transportation Services teams. As a Sr. Insights Manager, you will play a crucial role in our Voice of Customer program, using your expert data analysis, researching, and reporting skills to help our business make critical decisions that balance business and customer needs.

The successful candidate will be experienced in a wide range of consumer research methodologies, both in quantitative and qualitative approaches. This role requires robust experience creating strategic and actionable business recommendations based on observations across multiple customer touchpoints, including (but not limited to) surveys, phone calls, support tickets, and in-person events. It is crucial that they have hands-on and deep experience in managing primary customer research studies and its stakeholder needs. They will also skillfully manage the scope of multiple, competing priorities, to ensure high-quality and timely delivery of research. They will be a self-starter who thrives in change and ambiguity.

This key role will be highly visible at senior levels across Relay Product and Tech.

Key job responsibilities

• Apply sound research and business acumen to help the internal teams understand what drives customer decision making and how those decisions impact business

• Regularly analyze and report on disparate sets of data as a cohesive narrative

• Define reporting cadence and mechanisms

• Influence product, category and marketing stakeholders to act on insights

• Be a thought leader and trusted partner on customer insights

Basic Qualifications

• 8+ years of professional, non-internship experience analyzing customer data and identifying relationships between customer attitudes or perceptions and business outcomes

• Proven ability to communicate insights to all levels of leadership

• Experience building effective reporting narratives and mechanisms

• Experience using data and metrics to drive improvements

• Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)

• Exceptional written communication skills

• Ability to manage multiple projects with critical deadlines

Preferred Qualifications

• 8 to 10 years of experience in Market Research - designing, executing, analyzing, and drafting actionable recommendations from primary research and other syndicated data

• Experience conducting custom quantitative and qualitative research

• Experience in brand and product research methodologies

• Ability to influence multiple levels of the organization

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $137,000/year in our lowest geographic market up to $226,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.