Description

Sub Same Day (SSD) Ops Excellence (OpX) is looking for a Program Manager with a delivery record and proven project management experience to own and execute strategic, cross-functional operations and technology projects for our faster than Same Day operations.

Robust understanding of fulfillment operations including under-the-roof processes, inventory flows, constrained FC assets (capacity and labor), quality, and long term roadmaps will help develop new innovations. This role will play a critical role in the expansion of new selection to the sub-same day program. It requires a high-level of ownership over the end-to-end process, the ability to think outside of the box, willingness to disrupt current processes, the ability to design sustainable solutions, and influence stakeholders.

This role requires scoping large, ambiguous projects, managing to project timelines, and communicating to senior management on status, risks, and process/product changes. Cross-team coordination, project management and executive presentation skills are essential.

This role will be located in Bellevue or Nashville.

Key job responsibilities

• Driving innovation that improves the under-the-roof processes and continuously removes cost from our fulfillment and delivery network

• Partnering with cross-functional teams to plan, organize, execute, and standardize complex projects to achieve variable cost, quality, and expansion goals

• Gathering and analyzing data across fulfillment and delivery functions to establish global standards for operations and other cross functional teams

• Analyzing and solving operational barriers with a focus on understanding root causes and driving forward solutions

• Leveraging analytics to support the future state of the business

Basic Qualifications

• 5+ years of program or project management experience

• Experience using data and metrics to determine and drive improvements

• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

• Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field

• 5+ years of developing program strategies and plans, diving execution, and influencing senior stakeholders experience

• Experience working cross functionally with tech and non-tech teams

• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)

Preferred Qualifications

• Master's degree, or MBA

• PMP

• Demonstrated ability working in an ambiguous environment

• Executive level written and oral communication skills

• Advanced knowledge of analytical tools such as SQL, Tableau, MS Excel, or Microsoft Access

• Demonstrable problem-solving, mathematic, and analytical skills using data to drive decisions in a business environment

• Demonstrated experience and proficiency in effective communication of goals and strategies across multiple leadership levels of an organization

• Proven ability to influence internal/external stakeholders without authority to adopt new processes/initiatives

• Executive level written and oral communication skills

• High attention to detail including proven ability to manage multiple competing projects and priorities simultaneously

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.