FUNCTION: Provides daily compliance support to the bank’s lending businesses, with a focus on solutions-oriented and customer-centric advice. Supports the Compliance Department in maintaining strategic alignment between the regulatory environment and bank operations. Responsible for supporting the overall execution and administration of the Bank’s Compliance Management Program.

Provides support for the Risk Management activities of the Bank in a manner that ensures quality and cost efficiency.

Job Description

ACCOUNTABILITIES:

• Demonstrated proficient knowledge of U.S. consumer closed and open-end credit and lending laws and regulations governing consumer and commercial lending activities and their impact on products, operations, and services.

• Drive implementation of policy and regulatory requirements with a focus on ECOA and Regulation B; HMDA and Regulation C; FDCPA and Regulation F; SAFE Act and Regulations G and H; FCRA and Regulation V; RESPA and Regulation X; TILA and Regulation Z; Flood Insurance Regulations; Mortgage Servicing Rules; UDAAP, Fair Lending, lending practices, and other relevant federal, state, and local regulations.

• Provide strategic support to drive innovation for the business while building an effective framework for compliance with applicable laws and regulations.

• Serve as go-to resource for timely compliance advice for the bank’s Residential Mortgage, Consumer Lending, and Commercial Lending businesses and Loan Services function

• Ability to work with business lines to solve, educate, and train

• Provide solution-oriented compliance support to assist business partners reach their goals while meeting compliance requirements

• Participate in the strategic development of products and services.

• Strong focus on controls and processes with the ability to analyze and implement effective

• processes.

• Ability to research, assess and determine regulatory impact to business initiatives and product offerings.

• Review marketing campaign strategies and advertising materials to effectively mitigate compliance risks and provide regulatory guidance on applicability of credit and lending laws and regulations.

• Assist with responses to and remediation of lending-related customer complaints and regulatory disputes as needed.

• Develop and maintain applicable bank policies and advise business partners on operational procedures to help maintain compliance with applicable regulations.

• Provide guidance and assistance to business line partners in issues remediation.

• Regularly review the compliance program and recommend appropriate revisions and modifications, including advising leadership and the Board of Directors of potential compliance risk areas. May craft and present periodic and annual reports on the Compliance Management Program to the Board of Directors and leadership.

• Support lending and credit-related aspects of compliance examinations.

• Coordinate with internal and independent auditors to ensure that compliance issues are

• adequately addressed where appropriate.

• Assist the Director of Compliance and Risk Department in other Risk Management activities as deemed necessary in order to administer the Bank’s enterprise-wide Risk Management Program.

• Additional duties as requested.

  Competencies:

• Excellent written and verbal communication skills

• Prior industry, compliance, legal, and/or risk experience required.

• CRCM designation preferred.

• Prior exam management experience preferred.

• Experience with Compliance testing and monitoring and supporting the development of related business QC/QA functions.

• Strong leadership skills and proven ability to influence decisions, communicate and collaborate effectively at all levels of the organization

• Ability to interact harmoniously and effectively with others, focusing upon the attainment of bank goals and objectives through a commitment to teamwork.

• Strong interpersonal skills to support business partners and proven ability adapt to change, be open to new ideas, take on new challenges, and adjust plans to meet changing needs

• Demonstrated ability to make decisions independently, work well under pressure, meeting deadlines and handle multiple tasks while prioritizing work.

• Integrity/Ethics – Deal with others in a straightforward, honest manner, be accountable for

• actions, maintain confidentiality, support company values, conveys news good or bad

• Interpersonal Skills – Has good listening skills,

• Coaching Skills – Can provide strong skills coaching feedback to team members as needed

• Vision/Values – Supports company mission/values through daily actions and decisions, communicates the Bank’s vision, mission and values to others, incorporates vision when planning.

  General:

• Conforms to acceptable punctuality/attendance standards as expressed in the Employee Handbook.

  Knowledge/Skills/Experience Requirements:

• 5+ years of banking compliance and leadership experience.

• High school diploma or equivalent required, college, business or banking professional training preferred.

Physical Demands/Conditions Requirements:

• General office environment.

• Moderate lifting (to 35 lbs.) required. Moderate reaching, walking, sitting and standing required.

  Equipment Used:

• General office equipment.

External and internal applications, as well as position incumbents who become disabled, must be able to perform the essential functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on an individual basis.

At Bangor Savings, we understand the importance of continuing to nurture an internal culture of excellence for each of our employees. We offer internal and external training to assist our employees in realizing their career aspirations including internships, lateral training, management training, and tuition reimbursement.

We also offer a unique set of benefits designed to support our employees in living their best life and achieving their goals. Our holistic health and wellness programs allows each employee to customize their approach to well-being. And our pay, rewards, recognition, and incentive programs ensure that they are well-compensated for a job well-done.

At Bangor Savings Bank, the work our employees do each and every day allows us to deliver on our promise to make a difference in the lives of people in New England in a way that really matters.

Bangor Savings Bank provides equal employment opportunities to all applicants and employees without regard to race, color, religion, gender, sexual orientation, age, national origin or any other class protected under state or federal law and affirmatively seeks to advance the principals of equal employment opportunity. In addition, the Bank is committed to providing equal employment opportunities to qualified persons with disability, veterans, and/or disabled veterans. No question on this application is intended to secure information to be used for such discrimination, this application will be given every consideration, but its receipt does not imply that the applicant will be employed. This application will remain active for a period of 90 days. If, after such time, you still wish to be considered for employment, you must reapply. Bangor Savings Bank does provide workers compensation coverage for employees injured on the job. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.