Orveda Le Studio Facialist

Coty is a world leader in beauty and home to an illustrious roster of cosmetic, skincare and fragrance brands. And our company has a mission: to challenge the definition of beauty, to encourage authenticity and celebrate diversity. Because to us at Coty, beauty isn’t about conforming to somebody else’s ideal. It’s about inclusion and liberating everyone to shine in their unique way.

THE ROLE

Reporting to Maison Manager, we are looking for a Facialist to offer luxury personalized services to our clients.

• You are the ambassador of Orveda.

• You elevate Orveda through the retail evolution & client experience elevation.

• You transmit Orveda’s DNA, uniqueness, and know-how to clients.

• You ensure the development of boutique's sales while guaranteeing the excellence of client experience.

RESPONSIBILITIES

Brand image

• Always ensure an elevated brand image: signature facialist protocol, Spa esthetics, cabin & grooming standard, services & client experience.

• Guarantor of brand expertise, corporate values with the ability to transmit by a unique multi-sensorial Spa journey & storytelling.

• Embody the values of the brand and encourage and develop “one-team” spirit with hospitality and generosity.

Spa expertise

• Take ownership of the Spa, embody brand identity guidelines and ensure the perfect image of the Spa in terms of ambiance, atmosphere, visual merchandising execution & maintenance and general harmony of the Spa.

• Create an extraordinary treatment experience for each one of our clients by performing the Orveda Spa rituals.

• Be an “aesthetic virtuoso”: offer clients pioneering and highly technical treatment and massage methods and techniques.

• Ensure that the welcome ritual is followed precisely, that the cabin is prepared, and that the diagnosis, treatment, service rituals and client follow-up are all performed perfectly.

• Customize the treatments with an in-depth skin diagnosis and demonstrate an advanced Spa knowledge & expertise: knowledge of the skin, muscles, ageing process, global approach to beauty and well-being etc.

Retail expertise

• Ensure the achievement and monitoring of the sales objectives / post-Spa conversion both individually and collectively.

• Willing to go beyond the target and Spa business growth by cross-selling and upselling actions.

• Achieve sales and rebooking objectives and build a lasting relationship with clients, secure their loyalty and retention.

• Appropriate brand’s retail commitment, practice signature selling ceremony and “client-centric” approach in a pragmatic & authentic way.

Client experience

• Actively put the client experience at the heart of all actions by giving clients a unique Spa experience by creating a sincere bond.

• Develop a regular Spa clientele base of local and international clienteles by using the CRM tools and means: preparing and anticipating tomorrow's wellness needs.

• Cultivate solid clienteling mindset & action, optimize daily CRM practice with new clients’ recruitment and client loyalty retaining as the top priority.

REQUIREMENTS

• Minimum 4 years of successful track record in the Luxury retail industry.

• License or Certification in Facial (or equivalent), is mandatory for the role

• Past luxury or perfume & cosmetics or travel retail experience is a plus.

• Innate sense of client experience and taste for challenges and sales.

• Excellent communication, client engagement, interpersonal and storytelling skills.

• Proactivity, curiosity, open-mindedness, dynamism & agility, are key strengths to achieve excellence in the role.

• Solid knowledge of the state of Retail in the Luxury & beauty world, as well as client experience is a plus.

• Local language + Fluent English is mandatory.

For more information on Orveda: https://eu.orveda.com/en-sg/pages/we-are-orveda

Country/Region: TH

City: Bangkok