Customer Advisor - Flight & Hotel (Thai & English skills)

Customer Service and Support (https://jobs.concentrix.com/job-search/?category=Customer Service and Support)

Location

Bangkok, Thailand

Apply Now (https://apply.concentrix.com/global/en/apply?jobSeqNo=CONCGLOBALR1531338EXTERNALENGLOBAL&step=1&utm_source=none)

Job Title:

Customer Advisor - Flight & Hotel (Thai & English skills)

Job Description

In this role, you will assist customers by providing information for hotels & flights, resolving booking issues, and offering guidance on travel options. You will handle customer interactions through various channels, including phone, email, and chat, ensuring a seamless and positive experience for all customers.

The ideal candidate will possess excellent communication skills, a strong understanding of travel services, and the ability to manage multiple tasks efficiently while maintaining a high level of customer satisfaction.

Responsibilities:

• Respond to customer inquiries regarding hotel/flight bookings through phone, email, and chat.

• Assist with booking changes, cancellations, and resolving any issues that arise during the reservation process.

• Provide accurate information about travel options, policies, and services to enhance the customer experience.

• Maintain a high level of professionalism and empathy to ensure customer satisfaction and retention.

• Collaborate with internal teams to address complex customer concerns and improve service processes.

Required Qualification:

• Thai national

• Bachelor degree

• Fluency in both Thai and English (B2 level) is required, including reading, writing, and speaking skills.

• Previous experience or internship in hotel or flight reservations is required.

Working shift & schedule:

• Shift timing 7.00-16.00, 9.00-18.00, 22.00-07.00

• 5 working day

Benefits:

• KPI performance & Attendance incentives

• Medical insurance

Location:

THA Bangkok - Bhiraj Tower at Bitech, Unit No - 1701,1702,1703,1704,1705,1706

Language Requirements:

English (Required), Thai (Required)

Time Type:

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Apply Now (https://apply.concentrix.com/global/en/apply?jobSeqNo=CONCGLOBALR1531338EXTERNALENGLOBAL&step=1&utm_source=none)