Date Posted:

2024-04-25

Country:

Thailand

Location:

Otis Elevator Company (Thailand) Limited, No. 735/5 2nd FL., Tower E Unit No. E2-01 Srinakarin Road, Phatthanakan Sub-district Suanluang District, 10250, Bangkok

At Otis, it’s our people who make us different. Join the Otis family, where collaboration, innovation, and empowerment help each individual and the company reach new heights.

Come and join OTIS today and be part of the Forbes 2024 World's Best Employers!

About You

We are looking for an Assistant Manager of Service Operations (INFAR and NOE) to be based in Bangkok, Thailand. This is a permanent/full-time role that reports to the Service Operations Manager.

Your key job responsibilities

• Manage supervisors and mechanics in Infrastructure projects to produce the highest-quality/safety-reliable products and meet customer satisfaction.

• Maintain and collect daily logs and service reports from technicians, gather information on faulty products and systems for necessary action, and analyze raw data to develop an action/mitigation plan.

• Prepare all reports regarding the service department, ensure reports are error-free, and submit them to the service operation manager as per company policy.

• Ensure compliance with all service center staff regulations to ensure the effective working of the company.

• Administer and perform all activities per company procedures regarding the service department.

• Assist all team members in following the established dress code, maintaining punctuality, and maintaining cleanliness per company directives in the service facility.

• Manage facility to achieve target revenue generation by maintaining Service department efficiently.

• Monitor all service inquiries and procedures to ensure the completion of all clients’ requirements.

• Administer checklists, service requests, contracts, instructions, warranties, and schedules to ensure service personnel comply with established service procedures.

• Leading in NOE (Non Otis Equipment) products. Sourcing orders from local and overseas.

• Managing NOE products in the entire portfolio and coordinating with overseas offices for NOE coordination.

• Provide training to employees for NOE knowledge to ensure the filed employees have sufficient knowledge.

Competencies needed

• Strategic Planning

• Electronics Troubleshooting

• Technical Leadership

• Technical Understanding

• Equipment Maintenance

What you will need to be successful in this role

• Be a University graduate in Business, Engineering (Electrical or Mechanical) or equivalent

• At least 5 years and above experience in the managerial level within the Elevator and Escalator business

• Have a customer service attitude and works well in a team

• Good level of motivational and leadership skills

• Have good verbal and written communication and interpersonal skills

• Good level of English competency

Join us TODAY and Help us Build What's Next.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. 

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here (https://www.otis.com/en/us/our-company/esg) .

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com .

Privacy Policy and Terms:

Click on this link (https://www.otis.com/corporate/privacy-policy/Job-Applicant/) to read the Policy and Terms

We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.