Description

As a Technical Account Manager, you will be the primary technical point of contact for one or more customers helping to plan, debug, and oversee ongoing operations of business-critical applications. You will get your hands dirty, troubleshooting application, network, database, and architectural challenges using a suite of internal AWS Cloud tools as well as your existing knowledge and toolkits. We are seeking individuals with strong backgrounds in I.T. Consulting and in any of these related areas such as Solution Designing, Application and System Development, Database Management, Big Data and Analytics, DevOps Consulting, and BFSI Domain Experience. Knowledge of programming and scripting is beneficial to the role.

Key job responsibilities

Key job responsibilities

Every day will bring new and exciting challenges on the job while you:

• Learn and use groundbreaking Cloud technologies.

• Interact with leading technologists around the world.

• Work on critical, highly complex customer problems that may span multiple AWS Cloud services.

• Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.

• Work directly with AWS Cloud subject matter experts to help reproduce and resolve customer issues.

• Write tutorials, how-to videos, and other technical articles for the customer community.

• Leverage your extensive customer support experience and provide feedback to internal AWS teams on how to improve our services.

• Drive projects that improve support-related processes and our customers’ technical support experience.

• Assist in Design/Architecture of AWS and Hybrid cloud solutions.

• Help Enterprises define IT and business processes that work well with cloud deployments.

• Be available outside of business hours to help coordinate the handling of urgent issues as needed.

A day in the life

A TAM's daily activities involve managing complex technical and critical service events while serving as the principal technical advisor for enterprise customers. They spend their time partnering with customers to optimize AWS usage, tracking operational issues, managing feature requests and launches, while also working directly with internal AWS teams to exceed customer expectations.

As a trusted advisor, they provide strategic technical guidance to help plan and build solutions using best practices, while keeping their customers' AWS environments operationally healthy.

About the team

AWS Enterprise Support service is focused on helping customers achieve their outcomes and find success in the cloud. Through Technical Account Managers (TAMs), customers receive consultative architectural guidance and proactive support to optimize performance, lower costs, and innovate faster while following AWS best practices .Enterprise support is specifically recommended for customers running business and mission-critical workloads on AWS who want to focus on proactive management to increase efficiency and availability.

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic Qualifications

• 3+ years of technical engineering experience

• Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment

• Bachelor's degree

Preferred Qualifications

• Experience with AWS services or other cloud offerings

• Experience in internal enterprise or external customer-facing environment as a technical lead

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.