Responsibilities:

• Support the EAS solutions hosted on-prem and on the cloud

• Implement standardized processes across teams

• Participate in major incident resolution

• Drive process optimization

• Improve operational metrics

• Communicate effectively with team members and customers through strong verbal, written and interpersonal skills

• Remain flexible to changes in priorities with the ability to multi-task

Technical Skillset:

• Experience in Incident Management or Problem Management

• Knowledge of ITIL processes

• Excellent troubleshooting skills

• Ability to multi-task, prioritize conflicting demands

• Exposure to cloud technologies

• Exposure to multiple industry standard ticketing tools

Qualifications :

• A University or college degree in a relevant discipline.

• ITIL Certification

• 5+ years’ experience in Application Support