DESCRIPTION

We are looking for a talented Service Manager to join our team specializing in Service for our Power Generation segment in Avondale, AZ.

In this role, you will make an impact in the following ways:

• Operational Excellence : By managing all operations, including service staff and supervisors, you’ll ensure smooth and efficient workflows.

• Problem Resolution : Your ability to resolve the most complex business problems will support your team and enhance overall performance.

• Employee Development : Providing timely and constructive feedback, along with career growth opportunities, will help develop and retain talented employees.

• Continuous Improvement : Leading continuous improvement activities will keep processes aligned with changing customer expectations and organizational goals.

• Performance Monitoring : Regularly reviewing key performance indicators will help you address issues and seize opportunities to improve service operations.

• Quality Assurance : Ensuring the volume of work meets company standards will maintain high levels of customer satisfaction.

• Trend Analysis : Identifying trends and initiating necessary changes will help achieve goals and meet customer needs without service interruptions.

• Customer Relationships : Establishing positive and professional relationships with key customers will foster trust and long-term partnerships.

RESPONSIBILITIES

To be successful in this role you will need the following:

• Financial Acumen: Use your understanding of key financial indicators to make informed business decisions that drive profitability and efficiency.

• Customer Focus: Build strong relationships with customers and deliver solutions that meet their needs, enhancing satisfaction and loyalty.

• Talent Development: Invest in developing your team to meet both their career goals and the organization’s objectives, fostering a culture of growth and achievement.

• Conflict Management: Handle conflict situations effectively and quietly, maintaining a harmonious and productive workplace.

• Process Optimization: Continuously improve work processes to enhance efficiency and effectiveness, ensuring high-quality outcomes.

• Service Capability, Capacity, and Coverage: Understand customer expectations and business priorities to provide consistent service through available resources, and resolve channel development opportunities.

• Service Documentation: Accurately document customer, equipment, and technical information to maintain precise records of work done, ensuring transparency and accountability.

Education, Licenses, Certifications:

• College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.

• This position may require licensing for compliance with export controls or sanctions regulations.

Experience :

• Significant level of relevant technical experience, including supervisory experience, required.

QUALIFICATIONS

• Adaptability : Be prepared to support multiple locations (Avondale, Tucson, Mesa) while reporting onsite at the Avondale Branch. Flexibility in managing different teams and addressing unique challenges at each site will be crucial.

• Availability : Ensure you are ready to work overtime and be available for after-hours service emergencies, including weekends. Your responsiveness will be key to maintaining service continuity and customer satisfaction.

• Time Management : Efficiently manage your time and workload to balance the demands of multiple locations and after-hours responsibilities.

Job Service

Organization Cummins Inc.

Role Category On-site

Job Type Exempt - Experienced

ReqID 2401699

Relocation Package Yes

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.