Description

Working at Amazon is working at scale. Can you work with stakeholders to build solutions that enable fleets of hundreds of thousands of devices and an ever-changing list of use cases? Can you simplify complex problems and use your technical know-how to enable agility and speed? If so, Operations Technology Solutions (OTS) Field IT Delivery organization may be right for you. We are looking for a talented and experienced Technical Infrastructure Program Manager to own and execute strategic, cross-functional technology projects.

As a Technical Program Manager II, you will own and execute medium, difficult, cross-functional projects and initiatives. You will work at country, regional and/or cross regional levels to drive improvements and implement solutions that improve system configurations, workflow efficiencies, performance metrics and the customer experience. This role requires the ability to lead through influence to deliver meaningful results and tangible productivity and efficiency gains. You should be excited about learning every day and delighting customers by solving problems that impact order fulfilment. You are comfortable working with a wealth of data, interfacing with end-users and driving large, complex technical solutions to customer problems.

This is a highly collaborative role where you will work with process owners and SMEs to solve complex problems with technical solutions. You will own scoping and creating project plans, developing processes, coordinating across organizations, driving execution, and communicating to senior management on status, risks and process/product changes. You will create effective communication plans to provide visibility to all impacted teams and enable overall process alignment.

Key job responsibilities

As part of the Problem Management team:

• You will be a pragmatic innovator that can translate operational issues into technology solutions that scale both technically and operationally.

• You will manage a variety of projects with significant scope that impact several different areas of the business with reliance on other internal organizations.

• You will draw on customer feedback, usage and operational data, and your experience with technology businesses to set and deliver on goals for identifying and driving enhancement of internal processes and business activities in this space.

• Engage with regional Problem Management teams to ensure coordination and develop best-practices to create scalable mechanisms and accelerate execution velocity.

• As a single point of contact for the project team, you will own the end-to-end project management, leveraging technical knowledge to deliver solutions across multiple projects or teams.

• Provide guidance and direction to the teams under supervision to achieve defined goals.

• You will work hands-on with Operations, Field, Engineering, Stakeholders and Product Management teams to deliver results while fostering input and participation from all levels of the organization.

This role will include up to 30% travel and is based out of Nashville TN.

A day in the life

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

The benefits that generally apply to regular, full-time employees include:

• Medical, Dental, and Vision Coverage

• Maternity and Parental Leave Options

• Paid Time Off (PTO)

• 401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you!

At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Basic Qualifications

• 3+ years of technical product or program management experience

• 2+ years of software development experience

• 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience

• Experience managing programs across cross functional teams, building processes and coordinating release schedules

Preferred Qualifications

• 3+ years of working directly with engineering teams experience

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $114,500/year in our lowest geographic market up to $197,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.