Overview

Are you a Senior Systems Administrator who would like to have a positive impact for millions of people? If so, we may have an opportunity for you!

TISTA associates enjoy above Industry Healthcare Benefits, Remote Working Options, Paid Time Off, Training/Certification opportunities, Healthcare Savings Account & Flexible Savings Account, Paid Life Insurance, Short-term & Long-term Disability, 401K Match, Tuition Reimbursement, Employee Assistance Program, Paid Holidays, Military Leave, and much more!

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Responsibilities

• Provide Tier 2 and Tier 3 server administration for Windows Operating Systems and associated applications, including Internet Information Services (IIS).

• Offer 24x7x365 support, with exceptions for Federal holidays, ensuring system availability and minimizing incidents.

• Perform advanced system administration tasks and immediate troubleshooting when contacted by the National Service Desk (NSD).

• Collaborate with project managers, team members, technical administrators, and end users to communicate work status and findings related to tickets, incidents, and problems.

• Implement security hardening requirements and configurations based on instructions from VA counterparts outlined in Service Requests and Change Orders.

• Possess and utilize advanced knowledge of Windows operating systems, including OS included applications like IIS.

• Maintain certifications such as Microsoft Certified Solutions Associate (MCSA) in 2008 or 2012, with MCSE preferred.

• Leverage experience in a large infrastructure environment, with Data Center experience being a plus.

• Demonstrate proficient troubleshooting skills, promptly resolving issues and identifying underlying faults.

• Collaborate with both customers and vendors to address system issues.

• Manage patching, certificates, and remediation of known vulnerabilities.

• Escalate or transfer tickets as needed to VA staff for further issue resolution.

• Coordinate with stakeholders to provide updates on ticket status or request system changes.

• Maintain accurate documentation of assigned workspace and procedures, including software and hardware layers.

  Utilize tools extensively, including but not limited to:

• PowerShell

• VMWare, vSphere Web Client

• Performance Monitor & Computer Management Console

• Remote Desktop, RDCman

• SCCM, AD, DNS

• Service Now, CA Service Desk

Qualifications

• Advanced knowledge of Windows operating systems, including associated applications like IIS.

• MCSA certification in 2008 or 2012, with MCSE preferred.

• Extensive experience in a large infrastructure environment, with Data Center experience being desirable.

• Experience with supporting servers in AWS and Azure is a plus.

• Strong troubleshooting skills, with the ability to resolve incidents and identify underlying issues.

• Familiarity with tools such as PowerShell, VMWare, vSphere Web Client, Performance Monitor & Computer Management Console, Remote Desktop, RDCman, SCCM, AD, DNS, and Service Now/CA Service Desk.

• Excellent communication skills to interact with various stakeholders.

• Proven ability to implement security hardening measures and configurations.

• Demonstrated experience in managing patching, certificates, and addressing vulnerabilities.

• Strong documentation skills for maintaining accurate records of procedures and workspaces.

  Education:

• Bachelor’s degree in computer science, electronics engineering or related technical discipline and 5+ years’ work experience

• Eight (8) years of additional relevant experience may be substituted for education (13 years total)

  Clearance:

• The ability to pass a Tier 2/Moderate Background Investigation

  Location:

• Department of Veteran's Affairs (100% On-site)

• Monday - Friday (8:00 AM - 4:30 PM CST Time)

• Austin Information Technology Center (AITC)

  1615 Woodward Street,

  Austin, TX 78741

TISTA Science and Technology Corporation,a CMMI Maturity Level 3 company, focuses on delivering information technology and professional services to Federal and State agencies. TISTA is recognized in 2019 by Inc. 5000 as one of the fastest-growing private companies in the US. TISTA is also a recipient of 2019 Top Veteran-Owned Companies by the Washington Business Journal. TISTA also received a 2018 Moxie Award in the GovCon category.

Here at TISTA Science and Technology, we value Veterans and encourage all to apply!

#thinktista #tistacares #tistavaluesvets

Employment Transparency:

TISTA is an Equal Opportunity/Affirmative Action Employer and embraces diversity in our employee population. It is the policy of TISTA to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or genetic information. TISTA will refrain from discharging, or otherwise discriminating against, employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants.

The EEO is the Law poster is available here, and the poster supplement is availablehere. (https://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

The Pay Transparency Policy is availablehere. (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

Tista is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation due to a disability for any part of the employment process, please send an e-mail torecruiting@tistatech.comor call (301) 968-3420 and let us know the nature of your request and your contact information.

TISTA is a federal contractor and is subject to the federal contractor COVID requirements under the new FAR/DFARS clauses and must comply with the incorporated Guidance.

If the candidate is hired to perform work on or in connection with one of TISTA’s federal contracts, TISTA is contractually obligated to ask the candidate to verify and show proof of vaccination status and the candidate will be required to comply with mask and social distancing requirements imposed by the FAR/DFARS as well as any additional requirements imposed by TISTA’s customers for any required onsite work.

Job ID2024-5406

Job LocationsUS-TX-Austin