Systems Section Manager - Network Infrastructure & Services/Network WAN/Lan Operations

Augusta , Maine , United States | Office of Information Technology | Full-time | Partially remote

Apply by: March 10, 2025

Apply with Linkedin Apply

OFFICE OF INFORMATION TECHNOLOGY - MAINE IT

NETWORK INFRASTRUCTURE AND SERVICES/NETWORK WAN/Lan OPERATIONS

Opening Date: February 24, 2025

Closing Date: March 10, 2025

Job Class Code: 0385

Grade: 31

Salary: $79,050.40 - $111,906.08/Annually(includes 10% recruitment & retention stipend)

Position Number: 004600760

OVERVIEW:

The Department of Administrative and Financial Services (DAFS) Office of Information Technology (OIT) provides information technology support to over 13,000 employees. OIT oversees large scale enterprise applications that support the critical and diverse business needs of the State of Maine and its agencies.

ABOUT THE POSITION:

The Office of Information Technology provides a full range of enterprise technologies to support the citizens of Maine. This position is responsible for the MaineIT Network Services Operations Section that support the State of Maine and its constituents. This position will oversee the tools, staff and process used to provide Firewall, and secure Internet services. This position will manage the Network Services group responsible for WAN/LAN, Wireless, and Transport services for all state agency use. This position is responsible to work with subordinates, senior IT management, internal partners and external vendors to ensure our customers can achieve their business goals. This position is an integral member of our IT leadership/management team and will play a critical role in helping serve the citizens of Maine through the provision of vital enterprise IT services.

WHAT WILL YOU DO?

In this role, you will be able to demonstrate leadership skills by managing the Network Services group responsible for Network Security Operations for the State of Maine. This position is responsible to manage the teams operating WAN/LAN, Wireless and Transport services. Direct supervision of this staff in day-to-day operations is expected. The position will also interact with a full range of IT staff from all areas of the enterprise, as well as business partners, vendors and consultants.

MaineIT is seeking a highly talented individual who will represent our C.A.R.E.values in all that they do. At MaineIT we:

• Practice Customer-focus, ensuring that our customers are heard, and their needs are met.

• Hold ourselves to a high level of Accountability by being transparent with our stakeholders.

• Maintain an effective level of Responsiveness by providing timely updates in a proactive manner.

• Strive to provide Empathy driven, people-focused services by applying emotional intelligence skills and behaviors.

  WHAT’S IN IT FOR YOU?

  You will have a chance to show off your skills, and work in a collaborative team environment with highly skilled technical and business-minded individuals. You will have opportunities to grow, develop, and learn new skills as we advance to newly developing technologies. You will be working in an environment that cares about people and in a place where we enjoy our work. You will be expected to manage your work at the highest technical level with a professional image and limited supervision.

  Representative Tasks of the Position:

  The selected candidate must be proficient and effective in managing a team of IT professionals. They must be able to accomplish tasks in a timely manner with limited supervision. Knowledge, skills and abilities required include:

• The ability to direct a staff of technical personnel to ensure established goals are met in a timely and efficient manner, while ensuring that the highest level of service is maintained.

• The ability to establish and maintain various performance measurements, adjusting operations to ensure the highest possible value of goods and services are rendered across the enterprise.

• Establishing and maintaining high performance standards.

• Mentoring and evaluating employees to provide information, identify work related problems and develop solutions.

• Coordinating and conferring with various other areas of the Enterprise and Vendors to accomplish established goals and objectives.

• Establish development plans and assist staff with established technical training to maintain and enhance staff proficiency.

• Advising management regarding the need for additional personnel, equipment, or new services, and assisting in the development and execution of the activity budget to ensure section has required resources.

• Negotiating and managing a wide variety of IT vendor contracts for goods and services .

• Ability to manage and oversee multiple projects/activities simultaneously.

• Ability to communicate effectively both verbally and in writing at the technical and non-technical level.

• Knowledge to develop and manage technical business/manufacturing processes.

• Knowledge to measure and improve the quality of operations according to best practices of the industry.

• Knowledge of modern management principles, practices and techniques.

• Knowledge of performance review and evaluation principles and practices.

• Knowledge of contracts, SLA’s and vendor/contract management.

• Ability to motivate people and build effective teams.

• Ability to handle difficult situations and provide resolutions to conflict in a professional manner.

• Ability to communicate orally and in writing with people having a wide variety of knowledge and expectations.

• Ability to develop and provide effective performance reviews are in place for staff and provide a leadership guide to the technical IT staff.

• Understanding of customer relationship best practices.

• Demonstrated desire to exercise accountability in a professional manner.

• Demonstrated ability to respond in a timely and effective manner.

• Understanding of empathy and how to exercise it with a variety of personalities.

• Understanding of emotional intelligence principles.

• Ability to listen and understand first before responding.

MINIMUM QUALIFICATIONS:

• Ten (10) years data processing/telecommunication system experience including at least six (6) years experience in the appropriate area of specialization and two (2) years of supervisory/ managerial experience -OR-

• a related Bachelors Degree and 6 years data processing/telecommunication system experience including at least four (4) years experience in the appropriate area of specialization and two (2) years of supervisory/ managerial experience -OR-

• a related Masters Degree and four (4) years data processing/telecommunication system experience including at least two (2) years experience in the appropriate area of specialization and two (2) years of supervisory/ managerial experience.

  Preference will be given to individuals who have knowledge and experience with the following in an enterprise environment:

• The implementation, maintenance, and management of Cisco network platforms, applications and teams.

• Current network related certifications.

The selected candidate will be required to pass the required background checks(fingerprinting may be required) as a condition of employment.

This position is not eligible for visa sponsorship or STEM OPT extensions.

Benefits of working for the State of Maine:

No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

• Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.

• Health Insurance Coverage– The State of Maine pays85%-95%of employee-only premiums ($11,196.96 - $12,514.32 annual value), depending on salary. Use this chart to find thepremium costs for you and your family, including the percentage of dependent coverage paid by the State.

• Dental Insurance– The State of Maine pays 100% of employee-only dental premiums ($387.92 annual value).

• Retirement Plan– The State contributes the equivalent of 13.29% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS).

State employees are eligible for an extensive and highly competitive benefits package (https://www.maine.gov/bhr/state-jobs/compensation-benefits) , covering many aspects of wellness. Learn about additional wellness benefits for State employees from theOffice of Employee Health and Wellness (https://www.maine.gov/bhr/oeh/) .

Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.

There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.

As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.

If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

Thinking about applying?

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart.