How you'll help us Keep Climbing (overview & key responsibilities)

Delta is seeking a highly skilled and motivated Workers’ Compensation Program Manager. This position will act as a coordinator and liaison between Delta and the Sedgwick Program. This position will organize current programs within the Delta-Sedgwick Workers' Compensation program that drive Delta’s business and departmental goals at the discretion of the Workers' Compensation General Manager & Manager.

This position will report to the Manager, Workers’ Compensation under the Global Health & Wellbeing (GHW) organization.

How you’ll help us Keep Climbing (overview & keyresponsibilities):

• Oversee,manage, and facilitate training of Delta Specialists under the direction of theWC Manager (Includes maintenance of Specialist training workbook and teamjurisdictional split).

• Partnerwith external Third-Party Administrator (TPA) Leaders (WC operations, ManagedCare) to train Examiners on Delta Account to adhere to Client ServiceGuidelines, follow advocacy approach to claims handling and work to ultimatelyelevate Delta employee satisfaction and experience.Participate in monthly sessions with TPAoperations/team leads to provide feedback on issues identified by the Deltaspecialist team associated with claims management and issues/successes relatedto individual examiner performance.

• Assist Delta specialistswith coordination of internal divisional meetings around OJI’s and work closelywith business partners in each division (TOP, IFS, ACS) to identify areas whereDelta Specialists can provide more impact and coordination with TPA and legalteams; this will include coordination and participation in Delta’s annualEnvironmental Health and Safety (EHS) conference

• Create process flow fortracking of all escalations through resolution.Utilize data and tracking of escalations to identify trends in servicefailures and areas of opportunity within the program.Coordinate with Service Now teams toimplement WC in AskHR and track cases and trends.

• Coordinate and manage allannual claim reviews; maintain schedule for future claim reviews and build onprocess to successfully utilize time and resources during and after reviews(examiners, defense attorneys, nurse case mangers).

• Partner with WC Manager andTPA to attract, hire, retain top talent for Delta Account from a DE&Iperspective.Oversee recognition programand hold TPA accountable for recognizing good talent.

• Create and maintain contentto educate internal divisions about the function of the WC Specialist team (LMSor other materials as requested).

• Other projects as assignedby the WC Manager based on team, department, and division goals.

What you need to succeed (minimum qualifications)

• Minimum 5 years of previous workers’ compensation claims management experience.

• Understand Workers’ Compensation as it relates to FMLA, STD, LTD, and ADA.

• Ability to use Insurance Carrier/TPA data and claims management systems to analyze claim data.

• Quality orientation and attention to detail a must, high work ethic and commitment to excellence.   

• Strong interpersonal and written/oral communication skills with the ability to communicate effectively with all levels of personnel.

• Ability to build strong working relationships across all levels of the organization.

• Ability to meet deadlines and work under pressure and respond quickly to high priority requests.  

• Flexibility and creativity are required to coordinate issue resolution in a constantly changing environment. 

• Proven organizational, planning and time management skills necessary.

• Strong problem solving and strategic thinking skills required.

• Should have strong analytic skills and be able to gather, manipulate, and interpret data and develop action plans based on the analyses.  

• Proficient in Microsoft Office Suite, particularly PowerPoint and Excel.

• Consistently prioritizes safety and security of self, others, and personal data. 

• Embraces diverse people, thinking, and styles. 

• Is at least 18 years of age and has authorization to work in the United States

• Internal candidates must be performing satisfactorily in current position

What will give you a competitive edge (preferred qualifications)

• Bachelor’s degree in business, Risk Management, Human Resources Management, BSN, Vocational Rehabilitation, or closely related field.

• At least 10 years of workers’ compensation skills (preferred).

• Advanced knowledge of workers compensation across multiple jurisdictions (preferred).

• Experience in aviation is a plus.

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience and Servant Leadership – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary,industry-leading profit sharing program, and performanceincentives

• 401(k) with generous companycontributions up to 9%

• New hires are eligible for upto 2-weeks of vacation. This is earned for use in the following vacationyear (April 1 – March 31)

• In addition to vacation, newhires are eligible for up to 56 hours of paid personal time within a12-month period

• 10 paid holidays per calendaryear

• Birthing parents are eligiblefor 12-weeks of paid maternity/parental leave

• Non-birthing parents areeligible for 2-weeks of paid parental leave

• Comprehensive health benefitsincluding medical, dental, vision, short/long term disability and lifeinsurance benefits

• Family care assistancethrough fertility support, surrogacy and adoption assistance, lactationsupport, subsidized back-up care, and programs that help with loved onesin all stages

• Holistic Wellbeing programsto support physical, emotional, social, and financial health, includingaccess to an employee assistance program offering support for you andanyone in your household, free financial coaching, and extensive resourcessupporting mental health

• Domestic and Internationalspace-available flight privileges for employees and eligible familymembers

• Career development programsto achieve your long-term career goals

• World-wide partnerships toengage in community service and innovative goals created to focus onsustainability and reducing our carbon footprint

• Business Resource Groupscreated to connect employees with common interests to promote inclusion,provide perspective and help implement strategies

• Recognition rewards andawards through the platform Unstoppable Together

• Access to over 500 discounts,specialty savings and voluntary benefits through Deltaperks such as carand hotel rentals and auto, home, and pet insurance, legal services, andchildcare

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here