Company Introduction 9th Way Insignia is a service-disabled, veteran-owned small business bringing transformative technology to our government customers so they can achieve their missions. Our specialties include cybersecurity, cloud modernization, software development, data analytics, enterprise architecture, enterprise IT, and artificial intelligence. Learn more about 9th Way Insignia at https://9thwayinsignia.com.

Team (Project) Introduction

Identity Access Management (IAM) is divided into two business lines: Identify Services and Access Services. The primary services supported are the Master Person Index, Provisioning, Authorization Management Service, Single Sign On Internal/ External, Veteran Health Identification Card, and Compliance Auditing Reporting.

9th Way Insignia is looking for a Senior Technical Writer to work in support of the Department of Veterans Affairs (VA), Office of Information and Technology (OIT) on the Identity and Access Management (IAM). The Senior Technical Writer will work to document, edit, and review deliverables prior to submission to the customer. They will assist in the preparation of presentations and white papers which promote the work the entire team on IAM is engaged in.

Professional Level

The Technical Writer, Senior position aligns as a Level 3 Senior Consultant at 9th Way Insignia. A Senior Consultant completes tasks and projects of moderate scope and complexity. A Senior Consultant exercises the best judgement and problem-solving skills within defined guidelines and practices to determine appropriate action to execute assignments. Senior Consultant will also provide guidance and/or lead on tasks/projects.

Functional Job (LCAT) Information

A Senior Technical Writer/Editor must have experience in editing narrative and graphic products to identify and correct grammatical formatting and logic errors and to identify logical inconsistencies that will require author attention. Must have experience in the application a variety of word processing, spreadsheet, graphics, and scheduling tools. Must have experience in meeting with authors and other team representatives to review documents, compile inputs/corrections, resolve incompatible comments, and provide final publishable documentation. Must have experience in explaining in simple language scientific and technical ideas that are difficult for the average reader to understand.

Responsibilities:

• Collaborate with subject matter experts (SMEs) to gather information and understand technical concepts related to products, processes, and systems.

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``` - Create and update technical documentation, including user manuals, installation guides, API documentation, release notes, and troubleshooting guides.

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``` - Organize and structure complex technical information into clear, concise, and user-friendly content for various audiences.

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``` - Ensure documentation adheres to company style guides, templates, and standards for clarity, consistency, and branding.

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``` - Review and edit documentation for grammar, punctuation, and technical accuracy, incorporating feedback from stakeholders and SMEs.

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``` - Work with cross-functional teams, such as product managers, developers, and quality assurance engineers, to gather information and validate technical content.

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``` - Collaborate with localization teams to translate and adapt documentation for international audiences, ensuring linguistic and cultural accuracy.

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``` - Maintain document version control, update content as needed for product releases or changes, and manage documentation repositories or knowledge bases.

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``` - Ability to work independently, prioritize tasks effectively, and collaborate with cross-functional teams in a fast-paced environment.

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``` - Research and stay updated on in ustry trends, technologies, and best practices in technical writing and documentation tools.

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``` - Assist in creating visual aids such as diagrams, screenshots, and videos to enhance the clarity and effectiveness of technical documentation.

Requirements:

• Bachelors degree in English, Technical Writing, Computer Science, or a related field (or equivalent work experience).

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``` - Strong written and verbal communication skills, with the ability to explain complex technical concepts clearly and understandably.

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``` - Proficiency in technical writing tools such as Microsoft Word, Adobe FrameMaker, MadCap Flare, or similar documentation software.

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``` - Familiarity with markup languages such as XML, HTML, and Markdown is a plus.

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``` - Attention to detail and a commitment to producing high-quality, accurate documentation within established timelines.

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``` - Portfolio showcasing sample technical writing projects or documentation is advantageous.

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``` - Eagerness to learn and grow in the field of technical writing, with a proactive attitude towards skill development and continuous improvement.

Preferred/Desired:

• One or more of the following:

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``` - Experience with version control systems and content management systems for documentation is desirable.

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``` - Knowledge of software development processes.

Salary Range

The salary range for this position is $60,069.60 - $76,330.28

9th Way Insignias range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.