Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

Your mission:

We are looking for a motivated, results-driven, and compliance-minded leader to oversee a team of 6-8 Activation Specialists focused on helping business owners navigate the Business Line of Credit lending process.

In this role, you will be responsible for helping your team drive customer engagement, foster strong relationships with business owners, and ensure a seamless lending experience. You will also collaborate closely with internal and external teams to optimize processes, enhance customer and colleague experience, and drive overall business growth.

Success in this position is measured by your team’s ability to consistently exceed quarterly sales targets and daily performance metrics while maintaining a compliant, competitive, and collaborative work environment.

What you’ll be doing:

• Lead and manage a group of Activation Specialists, guiding them to success through effective leadership and team support

• Conduct call monitoring sessions to provide targeted coaching and constructive feedback for continuous improvement

• Develop team members by offering motivation, mentorship, and ongoing training on product & industry knowledge to ensure individual and team growth

• Track and analyze daily and quarterly performance metrics to ensure the team is meeting or exceeding set goals

• Collaborate with cross-functional teams within the organization to streamline processes, enhance customer experience, and achieve business objectives

Minimum Qualifications

• Growth-Oriented : Motivated to continuously develop both personally and professionally, with a commitment to learning and improving in a dynamic environment

• Sales Experience : Proven success in a fast-paced telephone sales environment (5 years preferred)

• Compliance-Minded : Strong understanding of regulatory requirements and commitment to ethical sales practices

• Management Experience: Experience managing a team with theability to motivate and guide team members to reach their full potential through effective Colleague Development and Coaching Skills

• Communication Skills : Strong verbal and written communication skillswith the ability to influence and engage across teams

• Technology Proficient : Skilled in using online tools and CRM Platforms (Salesforce preferred) to track and manage sales activities

• Financial Knowledge (preferred) : Familiarity with business credit, lending, or banking products

Preferred Qualifications

• Empathy : Demonstrates genuine care for others and fosters strong relationships.

• Creativity : Thinks outside the box, takes risks, and challenges the status quo to find innovative solutions.

• Proactivity : Resourceful, demonstrates grit, and maintains a positive "can-do" attitude

• Flexibility/Adaptability : Thrives in a dynamic, fast-paced environment and can handle shifting priorities and projects quickly.

• Analytical Skills : Capable of structuring and processing both qualitative and quantitative data to draw valuable insights.

• Follow-Through : Takes ownership and follows through on tasks and responsibilities with minimal supervision.

• Communication : Exceptional communication and influencing skills, with the ability to effectively collaborate across multiple groups.

• Colleague Development : Demonstrates the ability to give and receive feedback to foster continuous career growth and improve team performance.

Qualifications

Salary Range: $80,000.00 to $155,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Job: Sales

Primary Location: US-Georgia-Atlanta

Schedule Full-time

Req ID: 25004401