How you'll help us Keep Climbing (overview & key responsibilities)

The Program Manager – B2B Digital Solutions is responsible for driving the strategy, evolution and implementation of the next-generation of our B2B Product ecosystem, in support of our continued leadership position and competitive edge in the industry. The position requires a combination of creative digital solutions, passion for online user experience, project management skills, and a high level of familiarity with digital technologies.

The successful candidate will be part of a dynamic team, working across Sales, RM, IT, Digital, and our airline partners to drive new value for our corporate and agency customers. The successful candidate must be a strong leader with a demonstrated aptitude toward product innovation, technical skillsets, project management, and problem-solving.

Key Responsibilities

• Oversees the ideation and development of new customer-facingdigital products

• Serve as the primary point of contact for organizingmeetings, documenting outcomes, and tracking follow-ups.

• Provide regular updates to team leads and stakeholders onproject progress, risks, and outcomes.

• Understand and prioritize both business process and customerlife cycles, to optimize how these interactions can be implemented online

• Build strong customer relationships that drive new ideasinto our development pipeline

• Serve as a liaison between Sales and Commercial businessstakeholders, and actively lead the design, build, and testing of technologyproducts and reporting

• Maintain and distribute technical documents and projectupdates to relevant teams, ensuring alignment with Delta’s NDC initiatives.

• Work closely with product owners, IT teams, and businessstakeholders to route issues, escalate concerns, and ensure clear communicationacross teams.

• Works closely with the IT team to ensure the project is ontime and on budget

• Solve difficult routine and non-routine problems, applyingcritical thinking and creative solutioning

What you need to succeed (minimum qualifications)

• 3-5 years of professional experience

• Experience as the technical lead on projects andunderstanding of Agile development process

• Proven success in leading large-scale projects acrossmultiple organizations and teams

• Self-motivated, solutions-oriented, multi-task capable, andhave demonstrated the ability to work well with others in a fast-paced,time-sensitive environment

• High level of accuracy and attention to detail

• Must be performing satisfactorily in current position

• Willing and able to travel as needed

• Consistently prioritizes safety and security of self,others, and personal data

• Embraces diverse people, thinking, and styles

• Possesses a high school diploma, GED, or high schoolequivalency

• Isat least 18 years of age and has authorization to work in the United States.

What will give you a competitive edge (preferred qualifications)

• Bachelor’s preferred

• General knowledge of travel related industry segments(airlines, hotels, travel agencies)

• Experience in designing and implementing new innovativeproducts or services

• Must have strong analytical and computer skills, soundorganizational and planning skills

• Must have a proven ability to make sound business decisions

• Product management knowledge/experience is a plus

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary, industry-leading profit sharing program,and performance incentives

• 401(k) with generous company contributions up to 9%

• Paid time off including vacation, holidays, paid personaltime, maternity and parental leave

• Comprehensive health benefits including medical, dental,vision, short/long term disability and life benefits

• Family care assistance through fertility support, surrogacyand adoption assistance, lactation support, subsidized back-up care, andprograms that help with loved ones in all stages

• Holistic Wellbeing programs to support physical, emotional,social, and financial health, including access to an employee assistanceprogram offering support for you and anyone in your household, free financialcoaching, and extensive resources supporting mental health

• Domestic and International space-available flight privilegesfor employees and eligible family members

• Career development programs to achieve your long-term careergoals

• World-wide partnerships to engage in community service andinnovative goals created to focus on sustainability and reducing our carbonfootprint

• Business Resource Groups created to connect employees withcommon interests to promote inclusion, provide perspective and help implementstrategies

• Recognition rewards and awards through the platformUnstoppable Together

• Access to over 500 discounts, specialty savings andvoluntary benefits through Deltaperks such as car and hotel rentals and auto,home, and pet insurance, legal services, and childcare

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here